Error 500

  • Resolved coolsmurf

    (@coolsmurf)


    3 years, 10 months ago

    I was using an old plugin version, but i recently decided to upgrade to the new 6.4.1 version. But after installing and activating it, my website displayed error 500. I had to go into cpanel to rename the plugin folder for my site to come back online. i am on wordpress version 4.9.17.

    Is there a workaround?

    • This topic was modified 3 years, 10 months ago by coolsmurf.
    • This topic was modified 3 years, 10 months ago by coolsmurf.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Trustindex

    (@trustindex)

    Hello!

    Is it working with a different plugin name?
    In Cpanel, you can find the webserver’s error log. Can you send it to me? ([email protected])

    Waiting for it,
    Tom
    Trustindex

    Thread Starter coolsmurf

    (@coolsmurf)

    Fatal error Uncaught Error Class 'WP_Block_Type_Registry' not found in homepublic_htmlwp-contentpluginswp-reviews-plugin-for-googletrustindex-plugin.class.php2152 Stack trace #0 homepublic_htmlwp-includesclass-wp-hook.php(286) TrustindexPlugin-register_block_editor('') #1 homepublic_htmlwp-includesclass-wp-hook.php(310) WP_Hook-apply_filters(NULL, Array) #2 homepublic_html.com.sgwp-includesplugin.php(453) WP_Hook-do_action(Array) #3 homepublic_html.com.sgwp-settings.php(450) do_action('init') #4 homepublic_html.com.sgwp-config.php(91) require_once('homep...') #5 homepublic_html.com.sgwp-load.php(37) require_once('homep...') #6 homepublic_html.com.sgwp-adminadmin.php(31) require_once('homep...') #7 homepublic_html.com.sgwp-adminplugins.php(10) require_once('homep. in homepublic_html.com.sgwp-contentpluginswp-reviews-plugin-for-googletrustindex-plugin.class.php on line 2152

    Plugin Author Trustindex

    (@trustindex)

    Hello @coolsmurf !

    We have found the problem, you have no BlockEditor. No problem, next update will solve your problem. Please upgrade to 6.4.2.

    (Also you should keep your WP site updated as well.)

    Let me know the results,
    Tom
    Trustindex

    Thread Starter coolsmurf

    (@coolsmurf)

    Thank you so much Tom! that was very fast. Thumbs up. I can use it again now.

    Plugin Author Trustindex

    (@trustindex)

    Sorry for the problems!

Viewing 5 replies - 1 through 5 (of 5 total)
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