Error 500

  • Resolved alin26

    (@alin26)


    3 years, 8 months ago

    Hello,

    When I want to test the database, the system returns the following error to me:
    Error: 500
    There was an error on the server.

    For DB i use MySQL. What is the solution to this problem?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author tbenyon

    (@tbenyon)

    Hey @alin26,

    This is a server error and is normally not related to the plugin itself.

    I would encourage you to run the test and then check the logs on your WordPress server and your database for relevant errors.

    If you can find a useful error, feel free to share it back here (making sure you redact any private information).

    Thanks,

    Tom ??

    Plugin Author tbenyon

    (@tbenyon)

    How are you getting on @alin26?

    Tom ??

    Plugin Author tbenyon

    (@tbenyon)

    Hey @alin26,

    I haven’t heard back so I’m going to assume this is resolved. If you have any more issues however please don’t hesitate to get back in contact ??

    Thanks,

    Tom ??

    Hi!
    same problem for me !

    where do you have logs???

    • This reply was modified 3 years, 7 months ago by ericpo.

    o found…

    mismatch on database host ??

    • This reply was modified 3 years, 7 months ago by ericpo.
    Plugin Author tbenyon

    (@tbenyon)

    Hey @ericpo,

    Well done for getting it working ??

    If everything is working for you I’d be grateful if you could write a review or even buy me a beer.

    Thanks,

    Tom ??

    hello,

    well, if the test is ok, I did not succeed in login with an account from the externa DB …

    I tried with my account that was existing on wordpress and external db.
    Even with option to priorize external db entries, I could not connect.
    It just returns incorrect password.

    Logs do not raise information (none I have seen) neither in ftp nor in error log.

    how to ts this?

    Plugin Author tbenyon

    (@tbenyon)

    The most likely issue here is your hashing algorithm is setup incorrectly.

    Can you double check what hashing solution the external database uses on passwords.

Viewing 8 replies - 1 through 8 (of 8 total)
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