Error 500

  • Resolved moonspie

    (@moonspie)


    5 years, 11 months ago

    This morning I had updated a few plug-ins and deleted JetPack which I believe I had installed through the WordPress.com app by accident yesterday (not sure if I was the one installed it though). But after that the entire site went down with white page Error 500, and I cannot log in to wp-admin either. Using the wordpress app I can still see some wordpress pages but nothing else worked. Try to set up JetPack again and the set up screen went no where after 5 minutes.

    I need to know whether this is a Jetpack issue. And could this be fixed by deleting JetPack from FTP?

    Thank!
    J.

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  • Plugin Contributor Karen Attfield

    (@wpkaren)

    Hi there,

    A 500 error error is a common error when using WordPress.

    It is unlikely the Jetpack plugin itself is responsible in your case but if there was a server error while the plugin was deleting leaving only part of the plugin installed, that could cause a problem. Fully deleting the Jetpack plugin should help resolve this, if that is the case.

    If you uninstall the Jetpack plugin via FTP and the site is live again with no problems, you can then try re-installing it. If the problem occurs again I would recommend enabling WordPress Debugging on your site to find out what is causing the error:

    – https://gist.github.com/jeherve/e6acfc973c07cb500836804e1044d12a

    Thread Starter moonspie

    (@moonspie)

    Karen thanks for the tip! I managed to figure out last night, one other plug in had conflict with the version PHP I used. I had upgraded PHP from 5.4 to 7 and removed the plugin causing trouble which fixed the problem. This seems a common issue that happens to many plugins.

    I can close this post now.

    Thanks!

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