Error 429

  • Resolved kouzelnik

    (@kouzelnik)


    1 year, 4 months ago

    Hello, I have reached the official WordPress.com support due to my error on the website and they reached me and gave me error page and said it is caused by the profile builder plugin which had update today and yesterday. I am sharing the error on my webpage with you to fix it. Previous version was working:

    Thank you for patiently waiting. ?Here’s the error the plugin is currently throwing on the site:

    [31-Oct-2023 19:59:27 UTC]

    PHP Fatal error:? Uncaught Error: Call to undefined function wppb_get_active_form_design() in /srv/htdocs/wp-content/plugins/profile-builder/features/functions.php:75 Stack trace: #0 /wordpress/core/6.3.2/wp-includes/class-wp-hook.php(310): wppb_add_plugin_stylesheet(”) #1 /wordpress/core/6.3.2/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #2 /wordpress/core/6.3.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #3 /wordpress/core/6.3.2/wp-includes/functions.wp-styles.php(57): do_action(‘wp_print_styles’) #4 /wordpress/core/6.3.2/wp-includes/class-wp-hook.php(310): wp_print_styles(false) #5 /wordpress/core/6.3.2/wp-includes/class-wp-hook.php(334): WP_Hook->apply_filters(NULL, Array) #6 /wordpress/core/6.3.2/wp-includes/plugin.php(517): WP_Hook->do_action(Array) #7 /wordpress/core/6.3.2/wp-includes/general-template.php(3053): do_action(‘wp_head’) #8 /srv/htdocs/wp-content/plugins/elementor/modules/page-templates/templates/canvas.php(19): wp_head() #9 /wordpress/core/6.3.2/wp-includes/template-loader.php(106): include(‘/srv/htdocs/wp-…’) #10 /wordpress/core/6.3.2/wp-blog-header.php(19): require_once(‘/wordpress/core…’) #11 /wordpress/core/6.3.2/index.php(17): require(‘/wordpress/core…’) #12 {main} ? thrown in /srv/htdocs/wp-content/plugins/profile-builder/features/functions.php on line 75

    • This topic was modified 1 year, 4 months ago by kouzelnik. Reason: Typos in website link
    • This topic was modified 1 year, 4 months ago by kouzelnik.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @kouzelnik,

    Do you have installed PB V 3.10.3 on your site? What version of WordPress are you using?

    Thread Starter kouzelnik

    (@kouzelnik)

    Hi @madalinaruzsa,

    yes, I have installed the latest 3.10.3 update and it did not solve the issue for me.I am using WordPress 6.3.2. Also I have Elementor plugins if it helps.

    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @kouzelnik,

    Please go to WordPress Dashboard-> Plugins-> Installed Plugins-> and send a screenshot with everything you have installed related to PB.

    When do you get a fatal error? When you try to edit a page?

    Thread Starter kouzelnik

    (@kouzelnik)

    Hi @madainaruzsa,

    that fatal error gave me a wordpress.com specialist when I wrote on support during diagnosis, but what’s stopped working on our webpage is a login and now even jetpack that resetted and when I want to set it up, it shows “An error occurred. Please try again.”.

    Related to the PB and login issues is a error when I try to login via my web /wp-login.php or even /wp-admin. Then it shows the error leading to the Error 429 in the top title:

    Whoops!
    There was a small systems error. Please try refreshing the page and if the error is still there?drop us a note?and let us know.

    Here are my plugins:

    https://imageupload.io/98hssUkkbul7BRM
    https://imageupload.io/7yTm8Lti9qnwktT
    https://imageupload.io/3UdfbH2jvYC5LXq
    https://imageupload.io/98hssUkkbul7BRM

    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @kouzelnik,

    Please delete the plugin from your site, clear your cache if you use any caching plugin, and then reinstall it on your site.

    The fatal error is fixed in V 3.10.3, so the plugin should work without problems.

    The settings are saved in the database, so if you delete the plugin and add it again, your settings will not be deleted.

    Thread Starter kouzelnik

    (@kouzelnik)

    @mandalinaruzsa

    I removed it and reinstalled it and it still doesn’t seem to work ??

    • This reply was modified 1 year, 4 months ago by kouzelnik.
    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @kouzelnik,

    Due to the situation you are facing, my suggestion is to open a pre-sale ticket on our website, https://www.cozmoslabs.com/support/open-ticket/, as we will have to investigate in detail this issue. Please also point out that you have already contacted us on the WordPress forum and add a link to the conversation in the ticket you will create.

    Thread Starter kouzelnik

    (@kouzelnik)

    Hi, @mandalinaruzsa

    thank you for the suggestion. But I dont have premium, I just have a free plugin here so I can’t fill anything into the License field. Is there any alternative?

    Plugin Support madalinaruzsa

    (@madalinaruzsa)

    Hi @kouzelnik,

    You need to open a pre-sale ticket, at “Support for” please choose “Pre-sale question” and you will not need a license key to open a ticket.

    Thread Starter kouzelnik

    (@kouzelnik)

    Hi @mandalinaruzsa

    oh, thank you, my mistake. I submitted the ticket now.

Viewing 10 replies - 1 through 10 (of 10 total)
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