Error 404 – The requested resource ID was not found

  • Resolved stefan2l

    (@stefan2l)


    1 year, 11 months ago

    Hi there, and thanks for reading this! I’m a developer myself and very much appreciate your effort helping people like me.

    In one of my projects I’m getting feedback lately that customers sometimes can’t pay via PayPal. The problems occur very infrequent, sometimes in sequence for many different customers and orders and then there are days without any problem at all. So I can’t really narrow down or reproduce this and hope you can point me in the right direction.

    The system specs are : LAMP, WordPress 6.1.1, WooCommerce 7.1.0, PayPal PLUS 2.2.1 and many more Plugins.

    These are the only hints I can find in the WooCommerce logs :

    2022-12-15T13:43:18+00:00 INFO GET https://api.paypal.com/v1/payments/payment/PAYID-NOTAREALID00160BG871932D
    2022-12-15T13:43:18+00:00 INFO Response Status : 404
    2022-12-15T13:43:18+00:00 ERROR Got Http response code 404 when accessing https://api.paypal.com/v1/payments/payment/PAYID-NOTAREALID00160BG871932D. {"name":"INVALID_RESOURCE_ID","message":"The requested resource ID was not found","information_link":"https://developer.paypal.com/docs/api/payments/v1/#error-INVALID_RESOURCE_ID","debug_id":"18606763b5287"}
    2022-12-15T13:43:18+00:00 ERROR Validate Payment ID: PAYID-NOTAREALID00160BG871932D: Failed{"name":"INVALID_RESOURCE_ID","message":"The requested resource ID was not found","information_link":"https://developer.paypal.com/docs/api/payments/v1/#error-INVALID_RESOURCE_ID","debug_id":"18406723b52f7"}

    Normally those requests are getting code 200 in response. The overall system status is fine. Given the sporadic nature of this issue I don’t think it’s a problem with another plugin or the theme. But I can post more details or run additional test. I’m just a bit lost now.

    Best wishes, Stefan

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Syde Niklas

    (@niklasinpsyde)

    Hi @stefan2l,
    Our old PayPal Plus plugin is no longer being maintained because PayPal is phasing out the PayPal Plus service. If you need support for this old plugin, you can reach out via mail at [email protected], as this support forum is only intended for questions relating to PayPal Payments, the official successor.

    The logging in the old plugin is lackluster, so we can’t quite tell which resource the call was made for, but the PayPal Merchant Technical Support usually can provide more details about the nature of this failure when checking the debug id from the API call.
    In the end, the plugin most likely sent incorrect data to PayPal. This could potentially be caused by caching, or other compatibility issues, but it’s easier to judge it when knowing what this call was made for.

    So if you encounter any issues with PayPal Plus, our primary suggestion is giving it a try with PayPal Payments.
    The new plugin has better compatibility and reliability compared to the old one, while providing a wide range of new features.

    Kind regards,
    Niklas

    Thread Starter stefan2l

    (@stefan2l)

    Thanks Niklas!

    Very informative feedback. I will try to reach out for the PayPal Support for more details then and probably switch to WooCommerce PayPal Payments in the long run.

    And sorry for posting in the wrong forum. Feel free to delete this thread.

    Kind regards, Stefan

    Plugin Support Syde Niklas

    (@niklasinpsyde)

    No worries, since we removed the PayPal Plus plugin from the plugin repository, there hasn’t been much guidance on how to request support so it’s not unreasonable to ask here.

    I will just mark this thread resolved and if you want us to continue looking into the PayPal Plus issue, you can reach out via mail.

    For questions or suggestions regarding PayPal Payments, don’t hesitate to let us know. Thanks!

    Kind regards,
    Niklas

Viewing 3 replies - 1 through 3 (of 3 total)
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