Error 404 and Images Stretched Out Issue

  • Resolved iantiu

    (@iantiu)


    5 years, 8 months ago

    Hello. I have a page called ‘Shop the Look’ that with the help of the Photo Gallery plugin, shows a gallery group named ‘Shop the Look’ with all its galleries. When you click on a picture (or gallery), it shows individual pictures within it. At least back when it used to work flawlessly.

    I’m running into two different issues. First, some of the pics look stretched out. All of my preview images are at 500×500 pixels. Not sure why some of them look perfect, while some of them look out of proportion.

    Secondly, when you click on a gallery image, it gives an Error 404 message. Not sure how to fix this one either.

    Thanks guys for looking at these issues. This might have happened after the recent wordpress update. Any input is appreciated. Thanks!

    Link is: [ redundant link removed ]

    Ian

    • This topic was modified 5 years, 8 months ago by iantiu.
    • This topic was modified 5 years, 5 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Thank you for confirming issues. We’re sorry for the trouble.

    These problems might be a conflict with another plugin on your website.

    Please try to deactivate the rest of your plugins and check whether the problems persist then.
    Also, if possible, please temporarily switch the theme of your website and see if the issue occurs.
    You can re-activate the plugins and change the theme back again after troubleshooting.

    Please inform us of the results.

    Cheers!

    Thread Starter iantiu

    (@iantiu)

    I have tried deactivating all my plugins but the same thing happened. I will try it again later on.

    Out of curiosity, if it is my theme itself that is causing problems, I really likr my current theme. Does it mean I can’t use your plugin at all? thanks!

    Ian

    Thread Starter iantiu

    (@iantiu)

    Adding the snippet below works with the stretching. But the Error 404 persisted ??
    .bwg-item2 img {
    width: 100%;
    }

    Dear @iantiu,

    Would you please change the theme and check whether the issue remains or not?

    Thanks!

    Thread Starter iantiu

    (@iantiu)

    Suzie,

    I did a live preview of another theme and it worked. Then I reverted to a live preview of the Freyja Theme (my current theme) and the Error 404 happened. At this point, I can say Photo Gallery is not compatible with the Freyja theme.

    I really like my Freyja theme. Is there any workaround this without having to change my theme? Thank you.

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Could you please provide the URL address of the page where we can find your mentioned Theme? We will try to test and solve the issue.

    Thank you in advance!

    Have a nice day!

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    In case you have news from them, please let us know.

    Thank you!

    Have a nice day!

    Thread Starter iantiu

    (@iantiu)

    No reply from the theme supporters yet.

    However, I was playing around with settings and found out that when I do a preview of the gallery group, it works perfectly even though it is within the same theme. Not sure if this is helpful information but that’s what I got

    Ian

    Plugin Support Kima Baghdasaryan

    (@kimabaghdasaryan)

    Hi,

    Please note that it again conflict with your Theme, because Gallery should not work like this. It should not refresh when scrolling down.

    Thank you!

    Have a nice day!

    Thread Starter iantiu

    (@iantiu)

    The option to scroll to load is at follows:

    Photo Gallery > Options > Gallery Group defaults tab > Pagination > Scroll Load

    After you do one scroll load, then it works. But I’d rather it works upon initial load. Thanks

    Thread Starter iantiu

    (@iantiu)

    I have finally received a reply from my theme support and got the issue fixed! ??

    In summary, to fix the stretched out images, I’ve added the snippet below:
    .bwg-item2 img {
    width: 100%;
    }

    To fix the Error 404 Message when clicking on a gallery group, it has something to do with the Loading page of the Freyja theme. All I have to do is to disable it.

    Appearance > Customize > General Settings > Check Disable Loading Pages

    This somehow fixed the problem and everything is working fine. Thank you. Great plugin by the way and thank you for the awesome support!

Viewing 11 replies - 1 through 11 (of 11 total)
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