Error 403 using Wi-Fi

  • Resolved ausar920

    (@ausar920)


    1 year, 3 months ago

    Hi,

    I recently had the feedback of some users that encounter “Error 403: Forbidden” when accessing my website using Orange Wi-Fi (Orange is a French ISP). When they use 4G or another Wi-Fi, they have no problem accessing the website.

    Where can it be from?

    Here are some informations you might use:

    `
### wp-core ###

version: 6.4.2
site_language: fr_FR
user_language: fr_FR
timezone: Europe/Paris
permalink: /%category%/%postname%/
https_status: true
multisite: false
user_registration: 0
blog_public: 1
default_comment_status: open
environment_type: production
user_count: 5
dotorg_communication: true

### wp-paths-sizes ###

wordpress_path: /home/orchidb/www
wordpress_size: 915,12 Mo (959572594 bytes)
uploads_path: /home/orchidb/www/wp-content/uploads
uploads_size: 98,28 Mo (103057967 bytes)
themes_path: /home/orchidb/www/wp-content/themes
themes_size: 26,82 Mo (28119535 bytes)
plugins_path: /home/orchidb/www/wp-content/plugins
plugins_size: 174,32 Mo (182791750 bytes)
database_size: 139,84 Mo (146636800 bytes)
total_size: 1,32 Go (1420178646 bytes)

### wp-dropins (1) ###

advanced-cache.php: true

### wp-active-theme ###

name: Astra Child (astra-child)
version: 1.0.0
author: Brainstorm Force
author_website: https://wpastra.com/about/
parent_theme: Astra (astra)
theme_features: core-block-patterns, astra_hooks, widgets-block-editor, align-wide, automatic-feed-links, title-tag, post-thumbnails, starter-content, html5, post-formats, custom-logo, customize-selective-refresh-widgets, editor-style, woocommerce, rank-math-breadcrumbs, amp, editor-color-palette, infinite-scroll, widgets, menus
theme_path: /home/orchidb/www/wp-content/themes/astra-child
auto_update: Désactivé

### wp-parent-theme ###

name: Astra (astra)
version: 4.5.1
author: Brainstorm Force
author_website: https://wpastra.com/about/?utm_source=theme_preview&utm_medium=author_link&utm_campaign=astra_theme
theme_path: /home/orchidb/www/wp-content/themes/astra
auto_update: Désactivé


### wp-mu-plugins (1) ###

WP STAGING Optimizer: version: 1.5.1, author: René Hermenau

### wp-plugins-active (16) ###

Akismet Anti-spam: Spam Protection: version: 5.3, author: Automattic - Anti-spam Team, Mises à jour auto désactivées
CookieYes | GDPR Cookie Consent: version: 3.1.7, author: CookieYes, Mises à jour auto désactivées
Imagify: version: 2.1.3, author: Imagify – Optimize Images & Convert WebP, Mises à jour auto désactivées
Jetpack: version: 12.9, author: Automattic, Mises à jour auto désactivées
Jetpack Boost: version: 2.2.0, author: Automattic - Jetpack Site Speed team, Mises à jour auto désactivées
Newsletter, SMTP, Email marketing and Subscribe forms by Brevo: version: 3.1.72, author: Brevo, Mises à jour auto désactivées
PublishPress Capabilities: version: 2.10.2, author: PublishPress, Mises à jour auto désactivées
SEOPress: version: 7.2, author: The SEO Guys at SEOPress, Mises à jour auto désactivées
Site Kit by Google: version: 1.115.0, author: Google, Mises à jour auto désactivées
Solid Security Basic: version: 9.2.0, author: SolidWP, Mises à jour auto désactivées
Spectra: version: 2.10.3, author: Brainstorm Force, Mises à jour auto désactivées
Starter Templates: version: 3.5.2, author: Brainstorm Force, Mises à jour auto désactivées
UpdraftPlus - Backup/Restore: version: 1.23.13, author: UpdraftPlus.Com, DavidAnderson, Mises à jour auto désactivées
WP-Optimize - Clean, Compress, Cache: version: 3.2.22, author: David Anderson, Ruhani Rabin, Team Updraft, Mises à jour auto désactivées
WPForms Lite: version: 1.8.5.2, author: WPForms, Mises à jour auto désactivées
WP STAGING - Backup Duplicator & Migration: version: 3.1.3, author: WP-STAGING, WPStagingBackup, Mises à jour auto désactivées

### wp-plugins-inactive (1) ###

Hello Dolly: version: 1.7.2, author: Matt Mullenweg, Mises à jour auto désactivées

### wp-media ###

image_editor: WP_Image_Editor_Imagick
imagick_module_version: 1690
imagemagick_version: ImageMagick 6.9.10-23 Q16 x86_64 20190101 https://imagemagick.org
imagick_version: 3.7.0
file_uploads: 1
post_max_size: 130M
upload_max_filesize: 128M
max_effective_size: 128 Mo
max_file_uploads: 20
imagick_limits: 
	imagick::RESOURCETYPE_AREA: 63 Go
	imagick::RESOURCETYPE_DISK: 1.844674407371E+19
	imagick::RESOURCETYPE_FILE: 768
	imagick::RESOURCETYPE_MAP: 63 Go
	imagick::RESOURCETYPE_MEMORY: 31 Go
	imagick::RESOURCETYPE_THREAD: 1
	imagick::RESOURCETYPE_TIME: 1.844674407371E+19
imagemagick_file_formats: 3FR, 3G2, 3GP, AAI, AI, ART, ARW, AVI, AVS, BGR, BGRA, BGRO, BIE, BMP, BMP2, BMP3, BRF, CAL, CALS, CANVAS, CAPTION, CIN, CIP, CLIP, CMYK, CMYKA, CR2, CRW, CUR, CUT, DATA, DCM, DCR, DCX, DDS, DFONT, DJVU, DNG, DOT, DPX, DXT1, DXT5, EPDF, EPI, EPS, EPS2, EPS3, EPSF, EPSI, EPT, EPT2, EPT3, ERF, EXR, FAX, FILE, FITS, FRACTAL, FTP, FTS, G3, G4, GIF, GIF87, GRADIENT, GRAY, GRAYA, GROUP4, GV, H, HALD, HDR, HEIC, HISTOGRAM, HRZ, HTM, HTML, HTTP, HTTPS, ICB, ICO, ICON, IIQ, INFO, INLINE, IPL, ISOBRL, ISOBRL6, J2C, J2K, JBG, JBIG, JNG, JNX, JP2, JPC, JPE, JPEG, JPG, JPM, JPS, JPT, JSON, K25, KDC, LABEL, M2V, M4V, MAC, MAGICK, MAP, MASK, MAT, MATTE, MEF, MIFF, MKV, MNG, MONO, MOV, MP4, MPC, MPEG, MPG, MRW, MSL, MSVG, MTV, MVG, NEF, NRW, NULL, ORF, OTB, OTF, PAL, PALM, PAM, PANGO, PATTERN, PBM, PCD, PCDS, PCL, PCT, PCX, PDB, PDF, PDFA, PEF, PES, PFA, PFB, PFM, PGM, PGX, PICON, PICT, PIX, PJPEG, PLASMA, PNG, PNG00, PNG24, PNG32, PNG48, PNG64, PNG8, PNM, PPM, PREVIEW, PS, PS2, PS3, PSB, PSD, PTIF, PWP, RADIAL-GRADIENT, RAF, RAS, RAW, RGB, RGBA, RGBO, RGF, RLA, RLE, RMF, RW2, SCR, SCT, SFW, SGI, SHTML, SIX, SIXEL, SPARSE-COLOR, SR2, SRF, STEGANO, SUN, SVG, SVGZ, TEXT, TGA, THUMBNAIL, TIFF, TIFF64, TILE, TIM, TTC, TTF, TXT, UBRL, UBRL6, UIL, UYVY, VDA, VICAR, VID, VIFF, VIPS, VST, WBMP, WEBP, WMF, WMV, WMZ, WPG, X, X3F, XBM, XC, XCF, XPM, XPS, XV, XWD, YCbCr, YCbCrA, YUV
gd_version: bundled (2.1.0 compatible)
gd_formats: GIF, JPEG, PNG, WebP, BMP, XPM
ghostscript_version: 9.27

### wp-server ###

server_architecture: Linux 5.15.80-ovh-vps-grsec-zfs-classid x86_64
httpd_software: Apache
php_version: 8.0.30 64bit
php_sapi: fpm-fcgi
max_input_variables: 16000
time_limit: 165
memory_limit: 512M
max_input_time: -1
upload_max_filesize: 128M
php_post_max_size: 130M
curl_version: 7.64.0 OpenSSL/1.1.1n
suhosin: false
imagick_availability: true
pretty_permalinks: true
htaccess_extra_rules: true
current: 2023-12-08T18:10:08+00:00
utc-time: Friday, 08-Dec-23 18:10:08 UTC
server-time: 2023-12-08T19:10:05+01:00

### wp-database ###

extension: mysqli
server_version: 5.7.42-log
client_version: mysqlnd 8.0.30
max_allowed_packet: 33554432
max_connections: 151

### wp-constants ###

WP_HOME: undefined
WP_SITEURL: undefined
WP_CONTENT_DIR: /home/orchidb/www/wp-content
WP_PLUGIN_DIR: /home/orchidb/www/wp-content/plugins
WP_MEMORY_LIMIT: 40M
WP_MAX_MEMORY_LIMIT: 512M
WP_DEBUG: false
WP_DEBUG_DISPLAY: true
WP_DEBUG_LOG: false
SCRIPT_DEBUG: false
WP_CACHE: true
CONCATENATE_SCRIPTS: false
COMPRESS_SCRIPTS: undefined
COMPRESS_CSS: undefined
WP_ENVIRONMENT_TYPE: Indéfini
WP_DEVELOPMENT_MODE: undefined
DB_CHARSET: utf8
DB_COLLATE: undefined

### wp-filesystem ###

wordpress: writable
wp-content: writable
uploads: writable
plugins: writable
themes: writable
mu-plugins: writable

### jetpack ###

site_id: ##########
ssl_cert: No
time_diff: undefined
version_option: 12.9:1701818052
old_version: 12.8.1:1699987492
public: Public
master_user: #3 ##########
is_offline_mode: off
is_offline_mode_constant: off
current_user: #3 ##########
tokens_set: Blog User
blog_token: ##########
user_token: ##########
version: 12.9
jp_plugin_dir: /home/orchidb/www/wp-content/plugins/jetpack/
plan: free
protect_header: {"trusted_header":"REMOTE_ADDR","segments":1,"reverse":false}
full_sync: {"started":"Wed, 29 Nov 2023 22:26:00 +0000","finished":"Wed, 29 Nov 2023 22:26:08 +0000","progress":{"options":{"finished":true},"functions":{"finished":true},"constants":{"finished":true},"users":{"total":"1","sent":1,"finished":true,"last_sent":"4"},"network_options":{"finished":true}},"config":{"options":true,"functions":true,"constants":true,"users":[4],"network_options":true}}
sync_size: undefined
sync_lag: 0 seconds
full_sync_size: undefined
full_sync_lag: 0 seconds
idc_urls: {"home":"https:\/\/orchid-info.org","siteurl":"https:\/\/orchid-info.org","WP_HOME":"","WP_SITEURL":""}
idc_error_option: false
idc_optin: true
cxn_tests: All Pass.

### google-site-kit ###

version: 1.115.0
php_version: 8.0.30
wp_version: 6.4.2
reference_url: https://orchid-info.org
amp_mode: no
site_status: connected-site
user_status: authenticated
verification_status: verified-non-site-kit
connected_user_count: 1
active_modules: site-verification, search-console, adsense, analytics, analytics-4, pagespeed-insights
recoverable_modules: none
required_scopes: 
	openid: ?
	https://www.googleapis.com/auth/userinfo.profile: ?
	https://www.googleapis.com/auth/userinfo.email: ?
	https://www.googleapis.com/auth/siteverification: ?
	https://www.googleapis.com/auth/webmasters: ?
	https://www.googleapis.com/auth/adsense.readonly: ?
	https://www.googleapis.com/auth/analytics.readonly: ?
	https://www.googleapis.com/auth/tagmanager.readonly: ?
capabilities: 
	googlesitekit_authenticate: ?
	googlesitekit_setup: ?
	googlesitekit_view_posts_insights: ?
	googlesitekit_view_dashboard: ?
	googlesitekit_manage_options: ?
	googlesitekit_update_plugins: ?
	googlesitekit_view_splash: ?
	googlesitekit_view_authenticated_dashboard: ?
	googlesitekit_view_wp_dashboard_widget: ?
	googlesitekit_view_admin_bar_menu: ?
	googlesitekit_view_shared_dashboard: ?
	googlesitekit_read_shared_module_data::["search-console"]: ?
	googlesitekit_read_shared_module_data::["adsense"]: ?
	googlesitekit_read_shared_module_data::["analytics"]: ?
	googlesitekit_read_shared_module_data::["analytics-4"]: ?
	googlesitekit_read_shared_module_data::["pagespeed-insights"]: ?
	googlesitekit_manage_module_sharing_options::["search-console"]: ?
	googlesitekit_manage_module_sharing_options::["adsense"]: ?
	googlesitekit_manage_module_sharing_options::["analytics"]: ?
	googlesitekit_manage_module_sharing_options::["analytics-4"]: ?
	googlesitekit_manage_module_sharing_options::["pagespeed-insights"]: ?
	googlesitekit_delegate_module_sharing_management::["search-console"]: ?
	googlesitekit_delegate_module_sharing_management::["adsense"]: ?
	googlesitekit_delegate_module_sharing_management::["analytics"]: ?
	googlesitekit_delegate_module_sharing_management::["analytics-4"]: ?
	googlesitekit_delegate_module_sharing_management::["pagespeed-insights"]: ?
enabled_features: 
	adsenseSetupV2: ?
	enhancedMeasurement: ?
	gm3Components: ?
	keyMetrics: ?
search-console_shared_roles: none
search-console_management: owner
adsense_shared_roles: none
adsense_management: owner
analytics_shared_roles: none
analytics_management: owner
analytics-4_shared_roles: none
analytics-4_management: owner
pagespeed-insights_shared_roles: none
pagespeed-insights_management: all_admins
search_console_property: sc-domain:orchid-info.org
adsense_account_id: ##########
adsense_client_id: ##########
adsense_account_status: ready
adsense_site_status: ready
adsense_use_snippet: yes
adsense_web_stories_adunit_id: none
adsense_setup_completed_timestamp: ##########
adsense_abr_use_snippet: no
adsense_abr_use_error_protection_snippet: no
adsense_abr_setup_status: undefined
analytics_account_id: ##########
analytics_property_id: ##########
analytics_profile_id: ##########
analytics_use_snippet: yes
analytics_4_property_id: ##########
analytics_4_web_data_stream_id: ##########
analytics_4_measurement_id: ##########
analytics_4_use_snippet: yes

### wpforms ###

version: 1.8.5.2
lite: 9 septembre 2022 à 16h30
upload_dir: Accessible en écriture
total_forms: 2
total_submissions: 24

`

    Thanks for your help!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
Viewing 3 replies - 1 through 3 (of 3 total)
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