Error 403 Issue

  • Resolved sbmoly13

    (@sbmoly13)


    1 year, 3 months ago

    Hi

    I keep getting this error on the same site for a while now and i tried reconnecting and still the same. Error is “403: Your MonsterInsights authentication has expired. Please re-authenticate on the MonsterInsights settings panel.” Can ye help also i dont have any cache plugins on my website and everything is up to date.

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  • Plugin Support Michelle D.

    (@devmich)

    Hi @sbmoly13,

    Thanks for reaching out. I’m sorry for the trouble here.

    Would you be able to try disconnecting MonsterInsights completely first before re-authenticating?

    Here are the steps:

    1. Log into your wp-admin.
    2. Go to Insights ? Settings ? Google Authentication
    3. Click on Disconnect MonsterInsights first. Here’s how to find it: https://a.supportally.com/i/sRufHT
    4. Note: You might need to do this step twice if it shows an error the first time, and that’s okay! It should work on the second try when you click on Force Deauthenticate.
    5. Now you should get a success message saying you’ve successfully disconnected.
    6. While fully disconnected, go ahead and connect MonsterInsights again.

    I hope that helps, but let me know if you have further questions.

    Thanks!

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