Error 400 and Issues Renewing Access Token

  • Resolved barthmedienhaus

    (@barthmedienhaus)


    3 months, 3 weeks ago

    We are currently using the WordPress plugin Social Feed Gallery version 4.5.9 and are encountering a 400 – Bad Request error where the slider is usually displayed.

    To resolve the issue, we attempted to renew the access token by removing the old token and using the “Add Personal Account” button to create a new one. However, during this process, the following error message appears after login into the insta account:

    Invalid Request: Request parameters are invalid: Invalid scope: user_profile

    Best regards,
    Errors:

    Username is also not displayed correctly with the token:

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @barthmedienhaus Hi mate, we would like to inform you that we have noticed that the reported errors are occurring with personal accounts. We have escalated the case to the development team for investigation and will soon send updates.

    Best regards, Quadlayers Support Team.

    Plugin Author quadlayers

    (@quadlayers)

    Hello @barthmedienhaus
    Could you please try version 4.6.1?

    Plugin Support jmatiasmastro

    (@jmatiasmastro)

    @barthmedienhaus

    Hi guys,

    We’d like to let you know that Facebook has phased out the Instagram Basic Display API. As a result, personal feeds no longer work.

    From now on, only Business accounts are supported. This change is beyond our control and is a decision made by Facebook.

    Currently, there are two options for Business accounts: Basic or Advanced, depending on whether your account is linked to a Facebook Fan Page or not.

    If you have any questions about creating a Business account or converting a personal account to a Business account, we’ve prepared the necessary documentation for you. You can find all the details at:

    https://quadlayers.com/documentation/instagram-feed-gallery/api/business/

    Thank you for your understanding and support.

    Quadlayers Support Team

Viewing 3 replies - 1 through 3 (of 3 total)
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