Error 200 unable to see subscribers

  • Resolved rorschach75

    (@rorschach75)


    1 year, 7 months ago

    I was using mailpoet pluging before my website got infected by a malware. I reset everything, desactivate & reactivated the pluging, but now when I’m trying to check the subscriber list, I have a an error message which constantly continue to appear with the following message:

    An error appears, the server replied with the error 200.

    What can i do to recover the subscriber list.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello there @rorschach75 ,

    Thank you for reaching out to us.

    I’m sorry to hear that you are experiencing this issue with your Mailpoet plugin. The error message you are receiving typically indicates that there is an issue with the server communication.

    To help you recover your subscriber list, here are a few steps you can try:

    1. Check your website’s error logs: The error logs might give you more information about the issue. You can access your website’s error logs via your hosting control panel or by using an FTP client to access your website’s files. Look for any error messages related to Mailpoet or server communication.
    2. Check your server settings: Make sure your server meets the minimum requirements for running Mailpoet. If you are unsure you can contact your hosting provider for assistance.
    3. Disable other plugins: Sometimes, other plugins can conflict with Mailpoet, causing issues. Try disabling other plugins and see if that resolves the issue. Here’s a guide to help: https://kb.mailpoet.com/article/204-how-to-test-for-plugins-conflict
    4. Reinstall Mailpoet: You can try reinstalling Mailpoet by deactivating and deleting the plugin, then reinstalling it from the WordPress plugin repository. Make sure to take a backup of your website before doing this. Here’s a guide to help: https://kb.mailpoet.com/article/258-re-installing-updating-the-plugin-via-ftp

    I hope this helps!

    Have a great day.

    Thread Starter rorschach75

    (@rorschach75)

    Hello,

    I did everything and nothing changed, except the error code which is 500 now.

    Hi there @rorschach75,

    Thanks for getting back to us!

    Please contact us via https://www.mailpoet.com/support/sales-pre-sales-questions/ and include a link to this thread.

    We’ll be able to look at the issue closer there.

    Cheers!

    Hi there @rorschach75,

    Have you had a chance to contact us so we can look into your issue further?

    Plugin Support Ojoma a11n

    (@geraltrivia)

    Hello again @rorschach75

    We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.

    Have a great day

Viewing 5 replies - 1 through 5 (of 5 total)
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