error

Hello @majidazad

To better judge what’s going on we need an URL to your website or even better a copy of your WooCommerce system report.
The system report can be accessed from here:
WooCommerce > Status > Get system report > Copy for support
You can share it privately with us from here:
https://paypal.inpsyde.com/docs/request-support/
Please include a link to this thread.

Thanks.
Femi.

please look at my website at
https://www.abcshoes.ir
i guess i might have typed the signature and other long text incorrectly.
l will send the system report if it is necessary and helpful.

### WordPress Environment ###

WordPress address (URL): https://abcshoes.ir
Site address (URL): https://abcshoes.ir
WC Version: 6.6.1
REST API Version: ? 6.6.1
WC Blocks Version: ? 7.6.2
Action Scheduler Version: ? 3.4.0
Log Directory Writable: ?
WP Version: 6.0.1
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.34
PHP Post Max Size: 128 MB
PHP Time Limit: 300
PHP Max Input Vars: 10000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.7.38-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 6.6.1
WC Database Prefix: wpm0_
Total Database Size: 6.09MB
Database Data Size: 4.99MB
Database Index Size: 1.10MB
wpm0_woocommerce_sessions: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_api_keys: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_attribute_taxonomies: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_downloadable_product_permissions: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_order_items: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_order_itemmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_tax_rates: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_tax_rate_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_shipping_zones: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_shipping_zone_locations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_shipping_zone_methods: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_payment_tokens: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_payment_tokenmeta: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_woocommerce_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_actionscheduler_actions: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpm0_actionscheduler_claims: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_actionscheduler_groups: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_actionscheduler_logs: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpm0_commentmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_comments: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_e_events: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_links: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_options: Data: 3.70MB + Index: 0.05MB + Engine MyISAM
wpm0_postmeta: Data: 0.30MB + Index: 0.05MB + Engine MyISAM
wpm0_posts: Data: 0.19MB + Index: 0.04MB + Engine MyISAM
wpm0_revslider_css: Data: 0.09MB + Index: 0.01MB + Engine MyISAM
wpm0_revslider_css_bkp: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_layer_animations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_layer_animations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_navigations: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_navigations_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_sliders: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_sliders_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_slides: Data: 0.04MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_static_slides: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_revslider_static_slides_bkp: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_termmeta: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_terms: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_term_relationships: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_term_taxonomy: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_trp_dictionary_en_us_de_de_formal: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpm0_trp_dictionary_en_us_nl_nl_formal: Data: 0.02MB + Index: 0.04MB + Engine MyISAM
wpm0_trp_gettext_de_de_formal: Data: 0.21MB + Index: 0.23MB + Engine MyISAM
wpm0_trp_gettext_en_us: Data: 0.15MB + Index: 0.25MB + Engine MyISAM
wpm0_trp_gettext_nl_nl_formal: Data: 0.14MB + Index: 0.23MB + Engine MyISAM
wpm0_trp_original_meta: Data: 0.01MB + Index: 0.03MB + Engine MyISAM
wpm0_trp_original_strings: Data: 0.01MB + Index: 0.02MB + Engine MyISAM
wpm0_usermeta: Data: 0.01MB + Index: 0.01MB + Engine MyISAM
wpm0_users: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_wc_admin_notes: Data: 0.02MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_admin_note_actions: Data: 0.01MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_category_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_customer_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_download_log: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_order_coupon_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_order_product_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_order_stats: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_order_tax_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_product_attributes_lookup: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_product_download_directories: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_wc_rate_limits: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_reserved_stock: Data: 0.00MB + Index: 0.00MB + Engine MyISAM
wpm0_wc_tax_rate_classes: Data: 0.00MB + Index: 0.01MB + Engine MyISAM
wpm0_wc_webhooks: Data: 0.00MB + Index: 0.00MB + Engine MyISAM

### Post Type Counts ###

attachment: 89
customize_changeset: 14
elementor_library: 1
language_switcher: 4
ml-slide: 6
ml-slider: 1
nav_menu_item: 22
page: 18
post: 8
product: 19
revision: 33
shufflehound_footer: 3
shufflehound_header: 1
wp_global_styles: 2
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
					Your store is not using HTTPS. Learn more about HTTPS and SSL Certificates.
Hide errors from visitors: ?

### Active Plugins (16) ###

Template Library and Redux Framework: by Extendify – 4.3.15
Contact Form 7: by Takayuki Miyoshi – 5.6
WPBakery Page Builder: by Michael M - WPBakery.com – 6.8.0
MC4WP: Mailchimp for WordPress: by ibericode – 4.8.7
MetaSlider: by MetaSlider – 3.27.6
One Click Demo Import: by OCDI – 3.1.1
Slider Revolution: by ThemePunch – 6.5.19
Unyson: by ThemeFuse – 2.7.26
YellowPencil Pro: by WaspThemes – 7.5.4
Wats: by Olivier – 1.0.64
Weglot Translate: by Weglot Translate team – 3.7.2
WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3
WooCommerce Payments: by Automattic – 4.3.0 (update to version 4.4.0 is available)
WooCommerce PayPal Payments: by WooCommerce – 1.8.1 (update to version 1.9.0 is available)
WooCommerce: by Automattic – 6.6.1 (update to version 6.7.0 is available)
WP Fastest Cache: by Emre Vona – 1.0.3

### Inactive Plugins (7) ###

Akismet Anti-Spam: by Automattic – 4.2.4
Clear Cache For Me: by Webhead LLC – 1.8
Hello Dolly: by Matt Mullenweg – 1.7.2
Jetpack: by Automattic – 11.0
MailPoet 3 (New): by MailPoet – 3.91.0
TranslatePress - Multilingual: by Cozmoslabs
Razvan Mocanu
Madalin Ungureanu
Cristophor Hurduban – 2.3.0

WooCommerce Shipping & Tax: by WooCommerce – 1.26.1 (update to version 1.26.2 is available)

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?

### WC Pages ###

Shop base: #9 - /shop/
Cart: #10 - /cart/
Checkout: #11 - /checkout/
My account: #12 - /my-account/
Terms and conditions: ? Page not set

### Theme ###

Name: Jevelin Child
Version: (update to version 0 is available)
Author URL: https://shufflehound.com
Child Theme: ?
Parent Theme Name: Jevelin
Parent Theme Version: 5.3
Parent Theme Author URL: https://shufflehound.com/
WooCommerce Support: ?

### Templates ###

Archive Template: Your theme has a woocommerce.php file
you will not be able to override the woocommerce/archive-product.php custom template since woocommerce.php has priority over archive-product.php. This is intended to prevent display issues.

Overrides: jevelin/woocommerce/archive-product.php
jevelin/woocommerce/cart/cart-empty.php
jevelin/woocommerce/cart/cart.php
jevelin/woocommerce/checkout/form-checkout.php
jevelin/woocommerce/checkout/review-order.php
jevelin/woocommerce/checkout/thankyou.php
jevelin/woocommerce/content-product.php
jevelin/woocommerce/content-single-product.php
jevelin/woocommerce/loop/loop-end.php
jevelin/woocommerce/loop/loop-start.php
jevelin/woocommerce/loop/no-products-found.php
jevelin/woocommerce/loop/orderby.php
jevelin/woocommerce/loop/pagination.php
jevelin/woocommerce/loop/price.php
jevelin/woocommerce/loop/rating.php
jevelin/woocommerce/loop/result-count.php
jevelin/woocommerce/loop/sale-flash.php
jevelin/woocommerce/notices/error.php
jevelin/woocommerce/notices/notice.php
jevelin/woocommerce/notices/success.php
jevelin/woocommerce/product-searchform.php
jevelin/woocommerce/single-product/meta.php
jevelin/woocommerce/single-product/product-image.php
jevelin/woocommerce/single-product/product-thumbnails.php
jevelin/woocommerce/single-product/rating.php
jevelin/woocommerce/single-product/review.php
jevelin/woocommerce/single-product/sale-flash.php
jevelin/woocommerce/single-product/share.php
jevelin/woocommerce/single-product/short-description.php
jevelin/woocommerce/single-product/tabs/additional-information.php
jevelin/woocommerce/single-product/tabs/description.php
jevelin/woocommerce/single-product/tabs/tabs.php
jevelin/woocommerce/single-product/title.php

### WooCommerce PayPal Payments ###

Onboarded: –
Shop country code: DE
WooCommerce currency supported: ?
PayPal card processing available in country: ?
Pay Later messaging available in country: ?
Webhook status: –
Vault enabled: –
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: ?

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
wc-pay-promotion
wc-pay-welcome-page
wc-pay-subscriptions-page

Disabled Features: minified-js
settings

Daily Cron: ? Next scheduled: 2022-07-13 14:30:24 +00:00
Options: ?
Notes: 54
Onboarding: completed

### WooCommerce Payments ###

Version: 4.3.0
Connected to WPCOM: Yes
Blog ID: 208450106
Account ID: acct_1LGNlF2H3tzg3O8f

### Action Scheduler ###

Complete: 48
Oldest: 2022-06-29 08:17:45 +0000
Newest: 2022-07-13 05:37:26 +0000

Pending: 1
Oldest: 2022-07-14 05:33:55 +0000
Newest: 2022-07-14 05:33:55 +0000

### Status report information ###

Generated at: 2022-07-13 08:40:51 +00:00

Hello @majidazad

it seems you might not have onboarded the plugin correctly, so the problem might be solved if you disconnect and connect again. I would advise using the onboarding wizard/blue button “Activate PayPal” in order to make sure the account details are entered correctly.

Also please deactivate the 2nd PayPal plugin (WooCommerce PayPal Checkout Gateway: by WooCommerce – 2.1.3) this can very easily cause a conflict with our plugin.

Please let us know if this resolves your issue or if you need additional support.

Kind regards,
Joost

dear joost.thanks.the button activate paypal seems not work.i have a client id and secret key.no merchant id or signature.is it sufficient.is it necessary to use a vpn as paypal is not accessible here?

Hello @majidazad

No, using a VPN should not make any difference to the onboarding process. I think the best option is to deactivate all other plugins (except for WooCommerce and PayPal Payments) and try onboarding again via the wizard (not the manual option).

If you don’t see any other option than to use the manual option, here you can find support documents on where to find the details for this.

Let me know if you still see any progress on this and need additional support from us.

Kind regards,
Joost

thanks for your helpful advice.it was solved.

Hello @majidazad

that is great to hear, I’ll mark this thread as resolved, but don’t hesitate to open a new thread when/if you have any other question for us.

If you are happy with the plugin and our support, please don’t hesitate to give us a review on WordPress to promote our plugins. It’s very much appreciated and will help us a great deal.

Kind regards,
Joost