Error

  • Resolved mcabral2510

    (@mcabral2510)


    6 years, 1 month ago

    Hi, Im having this issue:

    Warning: include(): Failed opening ‘/var/www/raetech.usight.com.br/htdocs/wp-content/plugins/supportcandy/includes/frontend/shortcode.php’ for inclusion (include_path=’.:/usr/share/php’) in /var/www/raetech.usight.com.br/htdocs/wp-content/plugins/supportcandy/includes/class-wpsc-frontend.php on line 66

    Could you check it?

    Thanks

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    Please follow below steps:

        Please go to Dashboard > Plugins
        Deactivate and delete SupportCandy plugin
        Now click on add new button and search for SupportCandy plugin
        Install and activate the plugin

    Please let us know that resolves the issue or not.

    Thread Starter mcabral2510

    (@mcabral2510)

    Hi,

    Thanks. It’s working fine now. I have just one more question: The plugin creates two-pages, (open ticket and my tickets) right? In My tickets page when the user isnt logged it shows a shortcode [tickets] because the tickets are set to private.

    How can I set to when the user isnt logged and goes to this page (My Tickets) shows a login form and then appears his tickets? Without this rule dont make any sense this shortcode.

    Best Regards

    Plugin Contributor Nikhil G

    (@nsgawli)

    Hello,

    SupportCandy only have two shortcodes [supportcandy] and [wpsc_create_ticket].
    If you use [suppotcandy] shortcode then it will ask you to login before creating ticket.
    And for [wpsc_create_ticket] shortcode it will not ask you for authentication and user can directly directly create ticket.

Viewing 3 replies - 1 through 3 (of 3 total)
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