Error 10485 – after payment not redirecting correctly

I am not sure I fully understand the issue. Can you provide screenshots or a video?

How can i add a screenshot to my message?

Now i found out that the paypal process is working well and it′s also showing up on woocommerce order history, but there are still these irritating redirection problems.

I know PayPal has been having some issues with their servers lately causing checkouts to fail. It’s possible you’re seeing some of that.

Depending on what operating system you’re on the screenshots can be different. Google can help you with that, and then if you can provide screenshots of the redirect problems you’re facing I may be able to help more.

Here you can find the screen showed up after successful paypal payment: https://www.dropbox.com/s/v0vvvbgt1jkaxki/Bildschirmfoto%202015-08-28%20um%2016.48.21.png?dl=0

This is the error message:

DoExpressCheckoutPayment API call failed.

Error Code: 10410
Error Severity Code: Error
Short Error Message: Invalid token
Detailed Error Message: Invalid token.
Order ID: 6816
Customer Name: Philipp Packmor
Customer Email: [email protected]

but transaction is successful anyway…

This describes 100% axactly my problem, please help

Error Handling
PayPal’s system can be tricky when it comes to handling errors. Most PayPal plugins do not correctly process the PayPal response which can result in big problems. For example:

Fraud Filters could throw a “warning” instead of a full “success” response even when the payment was completed successfully.
Many plugins treat these as failures and customers end up with duplicate payments if they continue to retry.
Our plugins always handle these warnings/errors correctly so that you do not have to worry about dealing with those types of situations.

Actually, based on the error you provided above that does what you mention here is not your problem.

The error simply states that the token for the checkout is invalid. This most likely means that it’s empty / has no value at all. This can happen when caching / CDN tools are in place. Do you have anything like that setup?

Do you have logging enabled in the plugin settings? Please make sure it is, and then send me the log file located at /wp-content/uploads/wc-logs/ in your WordPress structure on the server.

I would check into the caching/CDN issue first, though. I’ve seen this before and that’s almost always what causes it.

Angel, so you’re saying this is not gonna be an issue for a customer, right? I’m seeing same thing, even without anyone testing the gateway. And have no order with such ID in our WC DB!

DoExpressCheckoutPayment API call failed.
Error Code: 10410
Error Severity Code: Error
Short Error Message: Invalid token
Detailed Error Message: Invalid token.
Order ID: 318
Customer Name:
Customer Email:

was already wasting lots of time in paypal website section of my account wondering if need to activate auto-return to site or other stuff? ??
have it off, as well as Payment Data Transfer. or should i activate these?
PayPal Account Optional: on
enables express checkout.
Block the following payments: Pay with eCheck or German bank transfer for all website payments except eBay.
and:
Use this feature to automatically accept payments from all your online stores and shopping carts before setting up API permissions.
Accept PayPal payments before API permissions or credentials are set up
(You can complete API setup later).

Do I need IPN?

No CDN yet, just the ZenCache Pro is active. So i wonder whether cache plugin is triggering this somehow when house cleaning/refreshing the cache?

What settings/ exclusions do you recommend for caching?

Would really appreciate your suggestions and thanks again for this plugin.

——2:

i set to deny payment in other currencies [our fees are already sky high at 5.5%+$0.3. FX fees are up to another 4.5%!].

will this force customer to pay in USD or what is impact?

——-3:
One more Q, a cosmetic one:

I see the pretty gold paypal button and the 2nd one. i enabled the credit one but all i get on whatever device i look at is an awful ugly drab one:

https://screencast.com/t/pCyW234bnsli

Angel, how can i fix this up?

THANKS!

@tekgirlymama, it sounds like the ZenCache is causing the problem. Can you disable it temporarily to see if the issue goes away? That way we can verify that it is indeed the culprit.

Once we’ve verified that you would need to look at their documentation or reach out to their support for how to exclude WooCommerce pages (which need to remain dynamic) from the caching that it does.

Blocking countries won’t force a currency, but will simply block people in those countries from paying you.

The gold PayPal button and blue Credit button are used from the product detail pages and cart page. The actual buttons themselves are what triggers the checkout in those cases.

What you’re showing is the WooCommerce checkout page, where you choose the payment option from the list and then continue. There, the images are just to show what you’re paying with as opposed to being an actual button that you would push.

As of now we don’t have a filter in place to adjust that picture, but you could overwrite the image on your server with whatever image you want if you would like to change it.