erroneous view of the gallery

  • Resolved radekast

    (@radekast)


    5 years, 9 months ago

    Photos appear transparent, can anyone help?
    [ redundant link removed ]

    • This topic was modified 5 years, 9 months ago by Jan Dembowski.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mihai Ceban

    (@mihaiimagely)

    Hi @radekast,

    Let’s first check to see if there is a plugin conflict happening. Temporarily deactivate all plugins, then reactivate NextGEN Gallery only. Does the issue still appear? If so, temporarily switch to a WordPress default theme (this deactivation is only intended to quickly check to see if the issue goes away or is still present). If by deactivating the other plugins the issue does go away, reactivate each of the other plugins one at a time to locate the culprit. Keep me posted on your results ??

    Mihai

    Thread Starter radekast

    (@radekast)

    Hello, thank you for the reaction.

    I deactivated all plugins, the result is still the same.
    When I replace the template, the gallery works correctly.

    So the problem is with the IAM SOCIAL template, can you try it out?

    Thank you very much for your help

    Hi @radekast!

    Please, if you are so kind, contact the “IAM SOCIAL” development team and let them know of that current conflict with our plugin.

    Given the source of the conflict is not a bug in our plugin, but a conflict with a third-party theme I am going to mark this thread as resolved. Please feel free to continue to add comments below.

    – Gaby, Customer Support

Viewing 3 replies - 1 through 3 (of 3 total)
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