Erro ao processar o check-out

Olá,

Estou a receber a seguinte mensagem nos meus pedidos:
“Erro ao processar o check-out. Por favor, tente novamente.”

O problema é que o pedido passa e o dinheiro sai da conta do cliente.

O erro aparece após as seguintes etapas:
Vá para Loja (https://katidiasantunes.pt/loja) > Selecione o produto Ebook > Adicionar ao carrinho > Ir para o carrinho > Selecione o método de pagamento > Concluir pedido

Qual pode ser o problema?

Aqui está uma cópia do status do sistema do meu site:

`
### WordPress Environment ###

WordPress address (URL): https://katidiasantunes.pt
Site address (URL): https://katidiasantunes.pt
WC Version: 7.8.2
REST API Version: ? 7.8.2
WC Blocks Version: ? 10.2.4
Action Scheduler Version: ? 3.5.4
Log Directory Writable: ?
WP Version: 6.2.2
WP Multisite: –
WP Memory Limit: 368 MB
WP Debug Mode: –
WP Cron: ?
Language: pt_PT
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 8.2.7
PHP Post Max Size: 32 MB
PHP Time Limit: 300
PHP Max Input Vars: 3000
cURL Version: 7.87.0
OpenSSL/1.1.1p

SUHOSIN Installed: –
MySQL Version: 8.0.33
Max Upload Size: 32 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 7.8.2
WC Database Prefix: wp0o_
Tamanho total da base de dados: 31.74MB
Tamanho dos dados da base de dados: 29.55MB
Tamanho do índice da base de dados: 2.19MB
wp0o_woocommerce_sessions: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_woocommerce_api_keys: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_woocommerce_attribute_taxonomies: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_woocommerce_downloadable_product_permissions: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
wp0o_woocommerce_order_items: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_woocommerce_order_itemmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_woocommerce_tax_rates: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
wp0o_woocommerce_tax_rate_locations: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_woocommerce_shipping_zones: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp0o_woocommerce_shipping_zone_locations: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_woocommerce_shipping_zone_methods: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp0o_woocommerce_payment_tokens: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_woocommerce_payment_tokenmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_woocommerce_log: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_actionscheduler_actions: Dados: 0.06MB + índice: 0.11MB + Engine InnoDB
wp0o_actionscheduler_claims: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_actionscheduler_groups: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_actionscheduler_logs: Dados: 0.05MB + índice: 0.03MB + Engine InnoDB
wp0o_commentmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_comments: Dados: 0.02MB + índice: 0.09MB + Engine InnoDB
wp0o_e_events: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_jetpack_waf_blocklog: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_links: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_mailerlite_checkouts: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp0o_mailerlite_forms: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp0o_ml_data: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp0o_options: Dados: 5.44MB + índice: 0.17MB + Engine InnoDB
wp0o_postmeta: Dados: 17.45MB + índice: 0.52MB + Engine InnoDB
wp0o_posts: Dados: 5.52MB + índice: 0.14MB + Engine InnoDB
wp0o_term_relationships: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_term_taxonomy: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_termmeta: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_terms: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_usermeta: Dados: 0.06MB + índice: 0.03MB + Engine InnoDB
wp0o_users: Dados: 0.02MB + índice: 0.05MB + Engine InnoDB
wp0o_wc_admin_note_actions: Dados: 0.05MB + índice: 0.02MB + Engine InnoDB
wp0o_wc_admin_notes: Dados: 0.06MB + índice: 0.00MB + Engine InnoDB
wp0o_wc_category_lookup: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp0o_wc_customer_lookup: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_wc_download_log: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_wc_order_coupon_lookup: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_wc_order_product_lookup: Dados: 0.02MB + índice: 0.06MB + Engine InnoDB
wp0o_wc_order_stats: Dados: 0.02MB + índice: 0.05MB + Engine InnoDB
wp0o_wc_order_tax_lookup: Dados: 0.02MB + índice: 0.03MB + Engine InnoDB
wp0o_wc_product_attributes_lookup: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_wc_product_download_directories: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_wc_product_meta_lookup: Dados: 0.02MB + índice: 0.09MB + Engine InnoDB
wp0o_wc_rate_limits: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_wc_reserved_stock: Dados: 0.02MB + índice: 0.00MB + Engine InnoDB
wp0o_wc_tax_rate_classes: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB
wp0o_wc_webhooks: Dados: 0.02MB + índice: 0.02MB + Engine InnoDB

### Post Type Counts ###

ade-double-images: 1
ade-posts-slider: 1
ade-single-image: 1
ade-triple-boxes: 1
attachment: 58
bsf_custom_fonts: 2
customize_changeset: 14
e-landing-page: 2
elementor_library: 3
mc4wp-form: 2
nav_menu_item: 6
page: 20
post: 7
product: 8
revision: 738
shop_order: 16
wp_global_styles: 1
wpcf7_contact_form: 2
wpcode: 2
wpz-insta_feed: 1
wpz-insta_user: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (16) ###

Contact Form 7: por Takayuki Miyoshi – 5.7.7
Custom Fonts: por Brainstorm Force – 2.0.1
Elementor: por Elementor.com – 3.14.1
Eupago Gateway For Woocommerce: por euPago – 3.1.8
Font Awesome: por Font Awesome – 4.3.2
WPZOOM Instagram Widget & Block: por WPZOOM – 2.1.4
Jetpack: por Automattic – 12.3
MailerLite - Signup forms (official): por MailerLite – 1.6.8
One Click Demo Import: por OCDI – 3.1.2
Vafpress Post Formats UI: por vafpress – 1.6.1
MailerLite - WooCommerce integration: por MailerLite – 1.8.5
WooCommerce Payments: por Automattic – 6.1.1
WooCommerce PayPal Payments: por WooCommerce – 2.1.0
WooCommerce Shipping & Tax: por WooCommerce – 2.2.5
WooCommerce: por Automattic – 7.8.2
Importador do WordPress: por wordpressdotorg – 0.8.1

### Inactive Plugins (4) ###

Akismet Anti-Spam: Spam Protection: por Automattic - Anti Spam Team – 5.2
Hello Dolly: por Matt Mullenweg – 1.7.2
Payment Plugins for Stripe WooCommerce: por Payment Plugins
[email protected] – 3.3.43

Pinterest for WooCommerce: por WooCommerce – 1.3.5

### Dropin Plugins (1) ###

maintenance.php: maintenance.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: right_space
Thousand Separator: 
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: ?
HPOS feature screen enabled: –
HPOS feature enabled: –
Order datastore: WC_Order_Data_Store_CPT
HPOS data sync enabled: –

### WC Pages ###

Página da Loja: #19 - /loja/
Carrinho: #20 - /carrinho/
Finalizar compras: #21 - /finalizar-compra/
A minha conta: #22 - /minha-conta/
Termos e condi??es: #3609 - /politica-de-privacidade-termos-condicoes-cookies/

### Theme ###

Name: Adeline
Version: 1.3
Author URL: https://www.pixandhue.com/
Child Theme: ? – Se estiver a modificar o tema do WooCommerce ou um tema principal que n?o construiu pessoalmente
recomendamos o uso de um tema dependente. Veja: Como criar um tema dependente

WooCommerce Support: ?

### Templates ###

Archive Template: O seu tema tem um ficheiro woocommerce.php
pelo que n?o poderá substituir o modelo personalizado woocommerce/archive-product.php (o ficheiro woocommerce.php tem prioridade sobre o ficheiro archive-product.php). Isto destina-se a evitar problemas de apresenta??o.

Overrides: adeline/product-searchform.php vers?o 3.3.0 está desactualizado. A vers?o actual é 7.0.1
Outdated Templates: ?
					
					
						Saiba como actualizar

### WooCommerce PayPal Payments ###

Onboarded: ?
Shop country code: PT
WooCommerce currency supported: ?
Advanced Card Processing available in country: –
Pay Later messaging available in country: –
Webhook status: ?
Vault enabled: ?
Logging enabled: –
Reference Transactions: –
Used PayPal Checkout plugin: –
Tracking enabled: ?

### Admin ###

Enabled Features: activity-panels
analytics
product-block-editor
coupons
customer-effort-score-tracks
import-products-task
experimental-fashion-sample-products
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: core-profiler
minified-js
new-product-management-experience
product-variation-management
settings
async-product-editor-category-field

Daily Cron: ? Next scheduled: 2023-07-06 10:09:29 +00:00
Options: ?
Notes: 94
Onboarding: completed

### WooCommerce Payments ###

Version: 6.1.1
Connected to WPCOM: No
Blog ID: -
Account ID: -

### Action Scheduler ###

Concluída: 93
Oldest: 2023-06-05 15:40:16 +0000
Newest: 2023-07-06 09:14:42 +0000

Falhada: 5
Oldest: 2023-04-16 10:40:30 +0000
Newest: 2023-07-06 08:59:56 +0000

Pendente: 4
Oldest: 2023-07-06 09:59:56 +0000
Newest: 2023-07-06 18:10:39 +0000


### Status report information ###

Generated at: 2023-07-06 09:57:38 +00:00
`

Thanks.

The page I need help with: [log in to see the link]