• Resolved lolo25510

    (@lolo25510)


    Bonjour

    impossible de faire fonctionner site kit, cela me marque “erreur lors de l’association site kit

    Erreur inconnue (code?: site not found)

    comment faire? aucune données n’est transmises, search console, google analytics et page speed sont connectés visiblement

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support James Osborne

    (@jamesosborne)

    Thanks for getting in touch @lolo25510. The “site not found” error you’re facing indicates that your site may have previously connected, and when trying to communicate to set up the plugin once more, it’s not recognizing your credentials. So we can determine more on this, and ensure you can get the plugin successfully connected, please share the following:

    1. Your?Site Health information. You can?use this form?to share privately if preferred.??
    2. At what stage do you encounter this error? If during plugin set up, please share at what stage you land on this error, and the URL of that page (as it may contain a useful callback URL to help us determine the issue).
    3. Did you at any stage change your wp-admin path or your WordPress files location directory? If so please share details.

    Another option may be to modify your site URLs in order to proceed, by removing the www prefix. Alternatively, if we can determine incorrect records on the Site Kit service, we may be able to correct them. Once we have the information above we can troubleshoot further.

    Let me know if you have any questions with the above.

    Thread Starter lolo25510

    (@lolo25510)

    je vous ai rempli le formulaire santé.

    Lorsque je suis en page admin et que je clique sur l’onglet site kit le message d’erreur apparait.

    merci d’avance

    Plugin Support James Osborne

    (@jamesosborne)

    Thanks for sharing the additional information @lolo25510. Before I request a check of your site records, please share the following:

    1. Did you at any stage change your wp-admin path or your WordPress files location directory? If so please share details.
    2. Does the same occur if you temporarily deactivate Solid Security Basic and Fast Velocity Minify, and then attempt Site Kit set up once more?
    3. Does the same occur if you temporarily reset Site Kit and attempt set up once more (Tools > Available Tools > Reset Site Kit)?

    Let me know if you have any questions with the above. Thank you.

    Thread Starter lolo25510

    (@lolo25510)

    MERCI à vous j’ai réaliser le reset site kit comme vous l’avez formulé et cela marche impeccable

    Merci beaucoup

    Plugin Support James Osborne

    (@jamesosborne)

    Glad to hear that worked @lolo25510, appreciate the update. If you encounter any further issues, or if you have any Site Kit related queries, you know where to find us. Best of luck.

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.