• Bonjour,
    je n’arrive pas à activer ce pluging
    j’obtiens une erreur 500 lorsque je l’installe
    Dans l’attente de votre aide
    Cordialement,
    Thierry

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author RumbleTalk

    (@rumbletalk)

    The internal server error is not specific to WordPress. It can happen with any website running on a web server. Due to the generic nature of this error, we need some information.

    Please send us all the info to support <at> rumbletalk.com
    1) Are you getting it when trying to access the admin area while the rest of the site works fine?
    2) Can you send us a print screen of what you see?

    In general, internal server errors (error 500) are often caused by plugin or theme function conflicts, so if you have access to your admin panel, try deactivating all plugins. If you don’t have access to your admin panel, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, try switching to the default theme for your version of WordPress to rule-out a theme-specific issue. If you don’t have access to your admin panel, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue.

    If that does not resolve the issue, it’s possible that a .htaccess rule could be the source of the problem. To check for this, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, and rename the .htaccess file. If you can’t find a .htaccess file, make sure that you have set your SFTP or FTP client to view invisible files.

    If you weren’t able to resolve the issue by either resetting your plugins and theme or renaming your .htaccess file, we may be able to help, but we’ll need a more detailed error message. Internal server errors are usually described in more detail in the server error log. If you have access to your server error log, generate the error again, note the date and time, then immediately check your server error log for any errors that occurred during that time period. If you don’t have access to your server error log, ask your hosting provider to look for you.

    Read more about WordPress installation steps in here: https://rumbletalk.com/plugins/wordpress/

    • This reply was modified 4 years, 8 months ago by RumbleTalk.
    Thread Starter lauramusicplay

    (@lauramusicplay)

    Thank you for your prompt response
    This is indeed a problem with the RumbleTalk plugin because I also get this error 500 when I deactivate all the other plugins.
    However, I use PhpMyAdmin Version: 3.1.5 and MySQL Version 5.1.61
    Can this plugin work with these versions?
    Regards,
    Thierry

    Plugin Author RumbleTalk

    (@rumbletalk)

    Can you also share
    1) what php version do you use ?
    2) what wordpress version do you use?

    Thread Starter lauramusicplay

    (@lauramusicplay)

    I use Php 5.6.34 and WordPress 5.3.2

Viewing 4 replies - 1 through 4 (of 4 total)
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