Errant purchase in WooCommerce plugin store but nowhere to contact support

  • Resolved simco

    (@simco)


    4 years, 9 months ago

    We recently purchased a WooCommerce plugin from the WooCommerce plugin repository and during the creation of our WordPress.com/WooCommerce account, we used the wrong email address. We can not access the downloads of the products we bought since the email address the activation notice was sent to does not exist. There’s no support or help available on the website. We used the Contact form approximately 8 hours ago but have not heard from anyone regarding this. PLEASE advise how we can accelerate this to the proper support channels to get it rectified.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi there,

    Sorry for any frustration here. Please head to the following link, and create a ticket. https://woocommerce.com/contact-us/#sales-form

    In the ticket, let us know the order number of the purchase, and we’ll figure it out from there!

    Looking forward to hearing from you!

    Ross

    Plugin Support Ross V. a11n

    (@rossviviano)

    Automattic Happiness Engineer

    Hi again,

    We haven’t heard from you in a while here, so I’m going to mark this as resolved. Feel free to start a new thread if you have any more questions!

    Best,

    Ross

Viewing 2 replies - 1 through 2 (of 2 total)
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