ERR_CONNECTION_TIMED_OUT

  • Hello, I’ve used the plugin a lot before, it didn’t cause any problems, but now whenever I activate the plugin, it first gives a “500 internal server error” in the frontend, then it turns into an “ERR_CONNECTION_TIMED_OUT” error after a short while.

    To solve this problem, I first have to delete the plugin from the directory and then restart the server.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Pat K

    (@blackcapdesign)

    This plugin was recommended to me in the Forminator support forum to troubleshoot a problem. Upon activation of this plugin I too encountered an Internal Server Error message on the front end. Running WP 5.9.3 & PHP 8.0.17. Disabling Query Monitor restored service on the front end. Yikes.

    Plugin Author John Blackbourn

    (@johnbillion)

    WordPress Core Developer

    Thanks for the reports @07stifler and @blackcapdesign.

    Please take a look in the PHP error log on your server if you have access to it and let me know if there are any relevant fatal errors.

    Pat K

    (@blackcapdesign)

    Update. The server error (Internal Server Error
    The server encountered an internal error or misconfiguration and was unable to complete your request.    ) only affects the front end while logged in to the admin dashboard; the dashboard is unaffected. The front end is also unaffected for visitors who aren’t logged into the dashboard.

    I *think* it’s a ModSecurity problem. From the server error log:
    ModSecurity: Output filter: Response body too large (over limit of 1048576, total not specified).

    I know there’s a suggested fix for this (https://support.plesk.com/hc/en-us/articles/115003160145), but I don’t have access to the Apache / nginx settings. Will contact the server admin and will report back if I’m able to get the plugin working without the server error.

    • This reply was modified 2 years, 11 months ago by Pat K. Reason: clarification
Viewing 3 replies - 1 through 3 (of 3 total)
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