Erase personal data from woocommerce

  • Resolved Lori Boone

    (@pleazo)


    4 years, 3 months ago

    Hello,

    I am using the “erase personal data” feature as I don’t think it is working correctly.

    I see that using “erase personal data” does not erase much & I was still able to log in with this user account with the email.

    When trying to erase the user’s personal data, I get the following message:
    https://snipboard.io/g5qDjl.jpg.

    Here are my questions:

    1. “Personal data was found for this user but some of the personal data found was not erased.” <—— For privacy policy reasons, how can I find out what data was not erased?

    2. “Customer download permissions have been retained.” <— what does this mean exactly?

    3. “Vendor maryblack data is removed.” <—- why does is say “vendor”? this is a user, not a vendor.

    Hope you can help.
    Best,
    Chris

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support AW a11n

    (@slash1andy)

    Automattic Happiness Engineer

    Hey there!

    1. “Personal data was found for this user but some of the personal data found was not erased.” <—— For privacy policy reasons, how can I find out what data was not erased?

    This can vary wildly based on your site specifics. This can be something like the data inside actual orders (for accounting and tax purposes), or other plugin settings.

    2. “Customer download permissions have been retained.” <— what does this mean exactly?

    This is a setting you have in your WooCommerce privacy settings, to retain download permissions if they have purchased downloads.

    3. “Vendor maryblack data is removed.” <—- why does is say “vendor”? this is a user, not a vendor.

    This is likely a plugin you are using that is influencing that.

    This link will go over basically everything you are asking about, and more relating to this issue:
    https://woocommerce.com/posts/getting-ready-for-gdpr-right-to-erasure-requests/

    Plugin Support Missy a11n

    (@m155y5)

    Automattic Happiness Engineer

    We haven’t heard back from you in a while, so I’m going to go ahead and mark this thread as resolved. If you have any other questions please feel free to start a new thread.

Viewing 2 replies - 1 through 2 (of 2 total)
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