EPS payment does not work since last update

  • Resolved kathleen36

    (@kathleen36)


    2 years, 5 months ago

    Hello,

    Since the update that I did recently, there seems to be a problem with eps payments. Customers’ card are debited with the amount of the order, but stripe can not capture the eps payment.

    According to stripe the web-hooks are missing on my account, hence the payment debited from customer are returned to the customer and not forwarded to my account. Could you please check this from your side?

    Other payments like credit payment and sofort work pretty well as they have beforehand. Only eps payments do have problems.

    Looking forward to your support and hope the problem will be solved soon.

    Best regards,
    Kathleen

Viewing 2 replies - 1 through 2 (of 2 total)
  • Saif

    (@babylon1999)

    Hello @kathleen36,

    Could you please share a copy of your site’s System Status so we can get a better idea of what’s going on? You can find it via WooCommerce > Status. Select “Get system report” and then “Copy for support”.? Once you’ve done that, paste it here in your response.

    Also, please check the fatal error logs (if any) from WooCommerce > Status > Logs and choose from the drop-down menu the fatal-errors.log

    Look forward to hearing back from you.

    Thread Starter kathleen36

    (@kathleen36)

    Hello,

    Please find below the status. Regarding the error logs, I could not find any.
    Also what I have found so far is below each payment setting that is related to stripe, it shows the following:

    “Please enter the webhook secret key for this to work properly. No live webhooks have been received since monitoring”

    Is this what might be causing the problem? However, the problem started with the last update and all other payment methods are still working.

    Looking forward to your help.

    Best regards.

    
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wpstg1_termmeta: Daten: 0.06MB + Index: 0.06MB + Engine InnoDB
wpstg1_terms: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wpstg1_term_relationships: Daten: 0.22MB + Index: 0.14MB + Engine InnoDB
wpstg1_term_taxonomy: Daten: 0.06MB + Index: 0.03MB + Engine InnoDB
wpstg1_usermeta: Daten: 0.22MB + Index: 0.16MB + Engine InnoDB
wpstg1_users: Daten: 0.02MB + Index: 0.05MB + Engine InnoDB
wpstg1_wc_admin_notes: Daten: 0.08MB + Index: 0.00MB + Engine InnoDB
wpstg1_wc_admin_note_actions: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wc_category_lookup: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_wc_customer_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_download_log: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_order_coupon_lookup: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_order_product_lookup: Daten: 0.23MB + Index: 0.27MB + Engine InnoDB
wpstg1_wc_order_stats: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
wpstg1_wc_order_tax_lookup: Daten: 0.05MB + Index: 0.03MB + Engine InnoDB
wpstg1_wc_product_attributes_lookup: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wc_product_download_directories: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wc_product_meta_lookup: Daten: 0.11MB + Index: 0.13MB + Engine InnoDB
wpstg1_wc_rate_limits: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wc_reserved_stock: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_wc_tax_rate_classes: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wc_webhooks: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_wfpklist_template_data: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_woocommerce_api_keys: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_attribute_taxonomies: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_woocommerce_downloadable_product_permissions: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg1_woocommerce_gzd_dhl_im_products: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_gzd_dhl_im_product_services: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_gzd_packaging: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_woocommerce_gzd_packagingmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipmentmeta: Daten: 0.22MB + Index: 0.14MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipments: Daten: 0.06MB + Index: 0.05MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipment_itemmeta: Daten: 1.52MB + Index: 0.75MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipment_items: Daten: 0.19MB + Index: 0.25MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipment_labelmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipment_labels: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipping_provider: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_woocommerce_gzd_shipping_providermeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_log: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_woocommerce_order_itemmeta: Daten: 3.52MB + Index: 5.03MB + Engine InnoDB
wpstg1_woocommerce_order_items: Daten: 0.20MB + Index: 0.08MB + Engine InnoDB
wpstg1_woocommerce_payment_tokenmeta: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_payment_tokens: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_woocommerce_sessions: Daten: 1.52MB + Index: 0.02MB + Engine InnoDB
wpstg1_woocommerce_shipping_zones: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_woocommerce_shipping_zone_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_woocommerce_shipping_zone_methods: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_woocommerce_tax_rates: Daten: 0.02MB + Index: 0.06MB + Engine InnoDB
wpstg1_woocommerce_tax_rate_locations: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_wpstg_queue: Daten: 0.02MB + Index: 0.00MB + Engine InnoDB
wpstg1_yoast_indexable: Daten: 0.41MB + Index: 0.23MB + Engine InnoDB
wpstg1_yoast_indexable_hierarchy: Daten: 0.05MB + Index: 0.05MB + Engine InnoDB
wpstg1_yoast_migrations: Daten: 0.02MB + Index: 0.02MB + Engine InnoDB
wpstg1_yoast_primary_term: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB
wpstg1_yoast_seo_links: Daten: 0.02MB + Index: 0.03MB + Engine InnoDB

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Settings ###

Connected to WooCommerce.com: –
Enforce Approved Product Download Directories: –

### WC Pages ###

Shop-Basis: ? Seiten-ID ist gesetzt
aber die Seite existiert nicht

Warenkorb: ? Die Seite enth?lt nicht den [woocommerce_cart]-Shortcode oder woocommerce/cart-Block.
Kasse: #15 - /kasse/
Mein Konto: #16 - /mein-konto/
Allgemeine Gesch?ftsbedingungen: #26492 - /agb/

### Admin ###

Enabled Features: activity-panels
analytics
coupons
customer-effort-score-tracks
experimental-products-task
experimental-import-products-task
experimental-fashion-sample-products
experimental-product-tour
shipping-smart-defaults
shipping-setting-tour
homescreen
marketing
multichannel-marketing
mobile-app-banner
navigation
onboarding
onboarding-tasks
remote-inbox-notifications
remote-free-extensions
payment-gateway-suggestions
shipping-label-banner
subscriptions
store-alerts
transient-notices
woo-mobile-welcome
wc-pay-promotion
wc-pay-welcome-page

Disabled Features: minified-js
new-product-management-experience
settings

Daily Cron: ? Next scheduled: 2022-10-18 14:54:41 +00:00
Options: ?
Notes: 98
Onboarding: completed

### Action Scheduler ###

Abgeschlossen: 1.096
Oldest: 2022-09-17 21:14:22 +0000
Newest: 2022-10-18 13:47:23 +0000

Ausstehend: 6
Oldest: 2022-10-19 01:42:09 +0000
Newest: 2022-10-19 05:53:58 +0000

### Status report information ###

Generated at: 2022-10-18 14:37:36 +00:00
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  • The topic ‘EPS payment does not work since last update’ is closed to new replies.