Entry results not working correctly anymore with GF 2.5

  • Carl Rozema

    (@carlrozemaaxcintnl)


    3 years, 6 months ago

    Hi,

    Since the upgrade tot GravityForms 2.5 the Results calculation doesn’t seem to work anymore.
    With on order of €95 it shows a result of €890,75

    Date Day Orders Subscriptions Recurring Payments Refunds Revenue
    2021-05-19 Wednesday 2 0 9 0 890,75 €

    The issue seems to be in the recurring number.
    What I also see is in the entry detail 9 times a note added:
    Payment has been completed. Amount: 95,50 €. Transaction Id: 1621425299

    Is this a known issue?

    Regards,
    Carl

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Indigo Webstudio

    (@indigonl)

    Hi Carl,

    I’m a bit confused: we do not offer support for recurring payments. Are you sure your question is in the correct support section? Maybe you refer to another plugin?

    Petra

    Thread Starter Carl Rozema

    (@carlrozemaaxcintnl)

    Hi Petra,

    Thanks for your reaction. Am I correct that the Sales tab for the Gravity Forms Entries is created by your plugin? (It disappears when I deactivate the Indigo Mollie plugin)
    On this Sales overview page there is also a column Recurring Payments. This form is for a pizzarestaurant in Utrecht, they don’t support recurring payments either, but they are shown, and therefor the results are calculated wrong.
    I cannot upload an image here, it probably made it more clear.

    Regards,
    Carl

    Plugin Author Indigo Webstudio

    (@indigonl)

    Hi Carl,

    I don’t recognize the tab Sales. I think the best way to help you out is to have a look ourselves. Would you be so kind to fill in the support form?

    Ciao, Petra

    Plugin Author Indigo Webstudio

    (@indigonl)

    Hi Carl,

    We haven’t heard from you since last week so we consider this issue resolved and close this thread.

    If you still need help, please use the support form, happy to help.

    Ciao, Petra

Viewing 4 replies - 1 through 4 (of 4 total)
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