Entries Missing

  • Resolved SJRAS

    (@sjras)


    3 years, 6 months ago

    Hi Edgar!

    Just noticed this and wanted to let you know about it in case it’s not just us having an issue.

    We have a TON of forms, and this form is one that we’ve had online and operational for about 4 years with no issue. We’ve had things not go thru before for one reason or another, but we’ve been able to find the submitted info in the ENTRIES area. Since 4/21/21 or 4/22/21 submissions from just one form (that we’ve noticed) haven’t been emailed. And they’re even missing from the Entries section in Smartforms, so we can’t find the info that was submitted.

    I just went in and did an email test and THOSE went thru. We didn’t know if this was caused by an update or maybe there was just some odd glitch we’ve run into? Any thoughts or suggestions as to why the info wouldn’t even be in the Entries area? I’m perplexed because so far it’s just one form that was affected and we hadn’t made any changes to the form which was working just fine on 4/19 (we got submissions on 4/19 via email and they’re listed in the entries too).

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author EDGARROJAS

    (@edgarrojas)

    Hello!

    Perhaps you configured that form to not save the information in the database? There is an option in the after submit section to configure a form to not be saved.

    Regards!

    Hi!
    I’m using the free version of Smart Forms and I have the same issue. I tried many times with different accounts, but no entries.
    I get emails titled as “Form Submitted” which sender is WordPress and receiver is my primary email in website.
    I checked configuration of Smart Form > After Submit, there’s not such an option as “to not save the information in the database”. I have the following options only:
    * Send notification email
    * Redirect
    * Show alert message
    * Don’t clear the form after submission.

    Any kind help is highly appreciated.
    Regards,
    Momo

Viewing 2 replies - 1 through 2 (of 2 total)
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