• adventuresandalhelp

    (@adventuresandalhelp)


    I went to post a new blog on my site, and the whole thing has disappeared. 400 Bad Request is all that shows up. It still shows up in my Hostinger account, but I can no longer log into WordPress, and the entire site is gone.

    I’m at a loss as to what to do. I set up this new forum account so that I can post this. I’m at a complete loss. Please help.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • lisa

    (@contentiskey)

    I can see your website so it seems like the data has not disappeared.
    I can see this page too: https://adventuresandal.com/wp-login.php

    Are you able to go into your Hostinger webhosting account to get inside the database?
    https://www.hostinger.com/tutorials/change-wordpress-password/
    There is a USER table in the database. You can check on your email and change your password.
    NOTE: The username and password on this forum is not connected to the username and password for your WordPress Dashboard or webhosting account.

    For further troubleshooting you could temporarily deactivate all plugins by changing the name of the plugins folder. https://www.hostinger.com/tutorials/how-to-use-hostinger-file-manager/

    For help finding the file manager or database in your Hostinger account, please contact Hostinger support team directly.

    • This reply was modified 2 years ago by lisa.
    • This reply was modified 2 years ago by lisa.
    Thread Starter adventuresandalhelp

    (@adventuresandalhelp)

    Thank you @contentiskey
    I do have access to the data in Hostinger, and I did change the password in phpMyAdmin. I cannot log into wordpress at all since WP Log in doesn’t recognize my email address. I can’t log in to change anything. I tried adding an new user through phpMyAdmin but that’s not working either.

    My website is not showing up on any of my computers or devices.

    lisa

    (@contentiskey)

    I am able to see your website on my laptop using chrome browser.
    Maybe there is something blocking your network.
    Can you try a different network?

    Is your email address showing in the database in the USERs table?
    Are you able to create a new user in the database with Administrator role?
    https://themeisle.com/blog/new-wordpress-admin-user/

    • This reply was modified 2 years ago by lisa.
    Thread Starter adventuresandalhelp

    (@adventuresandalhelp)

    @contentiskey

    I am able to see your website on my laptop using chrome browser.
    Maybe there is something blocking your network.
    Can you try a different network?

    I tried Chrome and Firefox on my macbook, cleared cookies / history, tried again. Tried Safari…no dice.. Safari and chrome on my iphone and ipad don’t show anything but the 400 error page. I can’t see the content of my site anywhere. Also, I just checked my AREFs report and it’s showing up broken / orphaned there too. It’s definitely not working properly from what I can tell.

    Is your email address showing in the database in the USERs table?
    Are you able to create a new user in the database with Administrator role?

    Yes and yes. I did create a new user with an admin role, but can’t log into wordpress with those credentials either. WordPress isn’t recognizing any of my email addresses….

    lisa

    (@contentiskey)

    -here is a screenshot of what I see in chrome on my laptop https://www.dropbox.com/s/hvtw4aucx8k0gly/adventure%20sandal.png?dl=0

    -your site also works to view on my iphone.

    -i also tested your site on webpagetest.org

    Suggestions:
    *if you are you using Cloudflare – maybe something is interfering.
    *ask Hostinger support if there is something happening in the webhosting.
    *try a data network that is not your normal network.

    Create complete backup of your website database and files incase a restore is needed.

    • This reply was modified 2 years ago by lisa.
    • This reply was modified 2 years ago by lisa.
    Thread Starter adventuresandalhelp

    (@adventuresandalhelp)

    @contentiskey

    Thanks for your suggestions. I do believe Hostinger uses cloudflare, so I will look into your suggestions.

    My husband’s phone is showing the site too, so hopefully all is not lost.
    Still having log-in issues with wordpress, but there are many tutorial on how to address that, and I may try form a different device.. Thanks so much for your help!

Viewing 6 replies - 1 through 6 (of 6 total)
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