Entering credit card on the site

Hi there,

Thanks for reaching out.

This definitely sounds odd- I cannot reproduce this on a default install. The credit card form remains on the checkout page when clicking on a credit card logo. Do you have a URL where we could take a look at this in action?

Also, would you mind copying and pasting your System Status Report into this thread so that we can check things out there? You can find this by going to WooCommerce > Status > System Status > Get System Report in your WP-Admin dashboard.

Thanks!

Hi there,

This thread has been inactive for a bit, so I’m going to mark it as Resolved now. Please feel free to open a new one if you have any further questions.

Cheers!

Hi,

Thanks for your response. It’s an adult website, so I didn’t want to break any rules by posting it here. Do I understand correctly that the default behavior should be the form showing on the same checkout page when clicking the credit card logo? Is it possible for this behavior to change based on the location of the user?

Here is the system report:

### WordPress Environment ###

WordPress address (URL): *****
Site address (URL): *****
WC Version: 3.6.4
Log Directory Writable: ?
WP Version: 5.2.2
WP Multisite: –
WP Memory Limit: 512 MB
WP Debug Mode: –
WP Cron: ?
Language: en_US
External object cache: –

### Server Environment ###

Server Info: LiteSpeed
PHP Version: 7.2.17
PHP Post Max Size: 256 MB
PHP Time Limit: 240
PHP Max Input Vars: 1000
cURL Version: 7.62.0
OpenSSL/1.0.2k

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.23-MariaDB
Max Upload Size: 256 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 3.6.4
WC Database Prefix: wp_
MaxMind GeoIP Database: ?
Total Database Size: 5.36MB
Database Data Size: 4.09MB
Database Index Size: 1.27MB
wp_woocommerce_sessions: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_api_keys: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_attribute_taxonomies: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_downloadable_product_permissions: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_order_items: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_order_itemmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_tax_rates: Data: 0.02MB + Index: 0.06MB
wp_woocommerce_tax_rate_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zones: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_shipping_zone_locations: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_shipping_zone_methods: Data: 0.02MB + Index: 0.00MB
wp_woocommerce_payment_tokens: Data: 0.02MB + Index: 0.02MB
wp_woocommerce_payment_tokenmeta: Data: 0.02MB + Index: 0.03MB
wp_woocommerce_log: Data: 0.02MB + Index: 0.02MB
wp_adsw_activities: Data: 0.00MB + Index: 0.00MB
wp_adsw_ali_meta: Data: 0.07MB + Index: 0.00MB
wp_adsw_search_analytics: Data: 0.00MB + Index: 0.01MB
wp_commentmeta: Data: 0.02MB + Index: 0.03MB
wp_comments: Data: 0.02MB + Index: 0.09MB
wp_failed_jobs: Data: 0.02MB + Index: 0.00MB
wp_links: Data: 0.02MB + Index: 0.02MB
wp_mailchimp_carts: Data: 0.02MB + Index: 0.00MB
wp_options: Data: 1.41MB + Index: 0.06MB
wp_postmeta: Data: 1.52MB + Index: 0.30MB
wp_posts: Data: 0.47MB + Index: 0.06MB
wp_queue: Data: 0.02MB + Index: 0.00MB
wp_social_users: Data: 0.02MB + Index: 0.02MB
wp_termmeta: Data: 0.02MB + Index: 0.03MB
wp_terms: Data: 0.02MB + Index: 0.03MB
wp_term_relationships: Data: 0.02MB + Index: 0.02MB
wp_term_taxonomy: Data: 0.02MB + Index: 0.03MB
wp_usermeta: Data: 0.02MB + Index: 0.03MB
wp_users: Data: 0.02MB + Index: 0.05MB
wp_wc_download_log: Data: 0.02MB + Index: 0.03MB
wp_wc_product_meta_lookup: Data: 0.00MB + Index: 0.01MB
wp_wc_webhooks: Data: 0.02MB + Index: 0.02MB
wp_yith_wcwl: Data: 0.02MB + Index: 0.02MB
wp_yith_wcwl_lists: Data: 0.02MB + Index: 0.03MB
wp_yoast_seo_links: Data: 0.00MB + Index: 0.00MB
wp_yoast_seo_meta: Data: 0.00MB + Index: 0.01MB

### Post Type Counts ###

attachment: 163
customize_changeset: 2
jetpack_migration: 2
jp_img_sitemap: 3
jp_sitemap: 3
jp_sitemap_master: 3
nav_menu_item: 14
page: 13
post: 3
product: 15
product_variation: 23
revision: 86
scheduled-action: 10
shop_order: 7
wpcf7_contact_form: 2

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (23) ###

AliDropship Woo Plugin: by Vitaly Kukin & Yaroslav Nevskiy & Pavel Shishkin & Denis Zharov – 1.5.4
All-in-One WP Migration: by ServMask – 6.97
Contact Form 7 MailChimp Extension: by Renzo Johnson – 0.4.51
Contact Form 7: by Takayuki Miyoshi – 5.1.3
Duplicate Post: by Enrico Battocchi – 3.2.2
Easy WP SMTP: by wpecommerce
alexanderfoxc – 1.3.9.1

Google Analytics Dashboard for WP (GADWP): by ExactMetrics – 5.3.8
Jetpack by WordPress.com: by Automattic – 7.4.1
Mailchimp for WooCommerce: by Mailchimp – 2.1.16 – Not tested with the active version of WooCommerce
Nextend Social Login: by Nextendweb – 3.0.20
Really Simple SSL: by Rogier Lankhorst
Mark Wolters – 3.2.2

Regenerate Thumbnails: by Alex Mills (Viper007Bond) – 3.1.1
ShortPixel Image Optimizer: by ShortPixel – 4.14.1
WooCommerce - Show only lowest prices in variable products: by Fernando Tellado – 0.9.8
W3 Total Cache: by Frederick Townes – 0.9.7.5
WooCommerce Variation Swatches: by Emran Ahmed – 1.0.57
WooCommerce PayPal Checkout Gateway: by WooCommerce – 1.6.14 – 1.6.15 is available
WooCommerce Services: by Automattic – 1.20.0 – 1.21.0 is available
WooCommerce: by Automattic – 3.6.4
WooSidebars: by WooCommerce – 1.4.5
Yoast SEO: by Team Yoast – 11.4 – Not tested with the active version of WooCommerce
WP Disable: by optimisation.io - jody nesbitt – 1.5.21
WPForms Lite: by WPForms – 1.5.3.1

### Inactive Plugins (5) ###

Akismet Anti-Spam: by Automattic – 4.1.2
Angell EYE Updater: by Angell EYE – 2.0.6
Hello Dolly: by Matt Mullenweg – 1.7.2
PayPal Express Checkout Payment Gateway for WooCommerce ( Basic ): by WebToffee – 1.3.2
PayPal for WooCommerce: by Angell EYE – 2.0.0

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Settings ###

API Enabled: –
Force SSL: –
Currency: USD ($)
Currency Position: left
Thousand Separator: ,
Decimal Separator: .
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Shop base: #10 - /shop/
Cart: #11 - /cart/
Checkout: #12 - /checkout/
My account: #13 - /my-account/
Terms and conditions: #611 - /terms-of-service/

### Theme ###

Name: Flatsome Child
Version: 3.0
Author URL: 
Child Theme: ?
Parent Theme Name: Flatsome
Parent Theme Version: 3.8.3
Parent Theme Author URL: https://www.uxthemes.com/
WooCommerce Support: ?

### Templates ###

Overrides: flatsome/woocommerce/archive-product.php
flatsome/woocommerce/cart/cart-empty.php
flatsome/woocommerce/cart/cart-shipping.php
flatsome/woocommerce/cart/cart.php
flatsome/woocommerce/checkout/form-checkout.php
flatsome/woocommerce/checkout/form-coupon.php
flatsome/woocommerce/checkout/thankyou.php
flatsome/woocommerce/content-product.php
flatsome/woocommerce/content-product_cat.php
flatsome/woocommerce/content-single-product.php
flatsome/woocommerce/content-widget-product.php
flatsome-child/woocommerce/emails/customer-processing-order.php
flatsome/woocommerce/global/breadcrumb.php
flatsome/woocommerce/global/quantity-input.php
flatsome/woocommerce/global/wrapper-end.php
flatsome/woocommerce/global/wrapper-start.php
flatsome/woocommerce/loop/loop-end.php
flatsome/woocommerce/loop/loop-start.php
flatsome/woocommerce/loop/pagination.php
flatsome/woocommerce/loop/result-count.php
flatsome/woocommerce/loop/sale-flash.php
flatsome/woocommerce/myaccount/form-login.php
flatsome/woocommerce/myaccount/navigation.php
flatsome/woocommerce/notices/error.php
flatsome/woocommerce/notices/notice.php
flatsome/woocommerce/notices/success.php
flatsome/woocommerce/product-searchform.php
flatsome/woocommerce/single-product/photoswipe.php
flatsome/woocommerce/single-product/price.php
flatsome/woocommerce/single-product/product-image.php
flatsome/woocommerce/single-product/product-thumbnails.php
flatsome/woocommerce/single-product/rating.php
flatsome/woocommerce/single-product/related.php
flatsome/woocommerce/single-product/review.php
flatsome/woocommerce/single-product/sale-flash.php
flatsome/woocommerce/single-product/share.php
flatsome/woocommerce/single-product/short-description.php
flatsome/woocommerce/single-product/tabs/tabs.php
flatsome/woocommerce/single-product/title.php
flatsome/woocommerce/single-product/up-sells.php
flatsome/woocommerce/single-product-reviews.php
flatsome/woocommerce/single-product.php

### Action Scheduler ###

Complete: 8
Oldest: 2019-05-25 23:02:19 +0000
Newest: 2019-06-15 23:32:05 +0000

Pending: 2
Oldest: 2019-06-22 23:32:05 +0000
Newest: 2019-06-22 23:32:05 +0000

Canceled: 0
Oldest: –
Newest: –

In-progress: 0
Oldest: –
Newest: –

Failed: 0
Oldest: –
Newest: –