Enquiry Form fields not clickable with mouse clicks

  • Resolved jfung

    (@jfung)


    4 years, 5 months ago

    Hi,

    We use the plugin for price enquiry in the single product pages.

    When the Request Pricing button is clicked, the popup form shows. However, if I were to click anywhere in the form with my mouse, the form fields stop working, I won’t be able to type anything or select another field.

    I will then have to tab twice, once to highlight the close button on the top right, and another time to go back to the first field. The fields only work if I were to navigate between fields with the tab key.

    Is there a way to fix this problem? Potential clients may think the form is broken because they won’t know how to get out of the stuck situation with the tab key.

    Thanks!

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @jfung

    Could you please raise a support ticket with your site URL and WP-admin credentials at [email protected] so that our developer can take a look at the issue and get it resolved for you immediately.

    Plugin Author WisdmLabs

    (@wisdmlabs)

    Hey @jfung

    We just wanted to follow up on our previous comment. Our support team did not receive an email from you regarding the issue

    If the issue is still occurring could you please raise a support ticket with the all details at https://wisdmlabs.com/product-support/ so that the development team can analyze the issue better and get it resolved for you.

    Thread Starter jfung

    (@jfung)

    Hi,

    We did send an email with all the credentials, and one of your customer support Arjun helped us with the issue.

    The problem was resolved with his assistance.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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