Enhanced Ecommerce Not Tracking Properly

  • Hello!

    We are having a tracking issue in Google Analytics with one of our client sites: events created through GTM are logging as expected but transactions in the Enhanced Ecommerce view are not.

    Some of our digital products are free samples, but we would still like to track those as transactions in GA. The custom events we set up in GTM are tracking properly (we had 28 free sample orders in the last 30 days) as you can see in this screenshot:

    https://prnt.sc/1yvs3gw

    But in the same time window, the Enhanced Ecommerce view only shows 7 transactions:

    https://prnt.sc/1yvsaow

    As you can see, the data in some of the other columns is also not matching up properly. Any insight into why some of these are being tracked while others are missed, even though they are tracked properly in events, would be a huge help!

    Thanks for your time,
    J

    • This topic was modified 3 years, 3 months ago by originate.

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