Enhanced Ecommerce – Checkout not firing

Hi,

What you call your checkout page is actually your cart page where users can directly head to the PayPal checkout page. You might want to turn on the option to use the cart page as the 1st step of the checkout to get some data on your cart (checkout) page.

Hi @duracelltomi ,

Sorry I wasn’t really specific but yes I turned that on in the settings and via Google Tag Manager preview mode I can also see the following in the datalayer:

ecommerce: {
checkout: {
actionField: {step: 1},
products: [
{…

However there is no event triggered (like gtm4wp.removeFromCartEEC when I remove an item from my cart).

Could this be an issue with my template? And if so is there a template you know is working so I can troubleshoot?

Appreciate your help! Cheers Nick

I checked your site again:
– I put a product into the cart
– For some reason, the checkout data is present in the data layer but this does not get processed by the GA pageview tag
– Clicking on the remove icon on the cart page does fire the remove from cart event correctly
– Incrementing the quantity does fire the add to cart event
– Decrementing the quantity does fire the remove from cart event

Hi @duracelltomi

“For some reason, the checkout data is present in the data layer but this does not get processed by the GA pageview tag”

Can you think of a reason why? What event would I expect here?

Have you enabled enhanced ecommerce in your GA pageview tag?