Endless wait when load image

  • Resolved Drauth

    (@drauth)


    7 years, 5 months ago

    Hi,

    the site is consorziodetox.it.
    When trying to load new images in the Mailpoet interface I get an endless spinning wheel and only pressing ESC stop it and as result is impossible to load any image.
    As the webmaster of the organization have an extreme restrictive policy on folder/files permissions I ask you if this could be the cause of this issue and if there is particular permissions to set in some Mailpoet folders.
    I will appreciate any suggestions, thanks
    Simone

    • This topic was modified 7 years, 5 months ago by Drauth.
Viewing 3 replies - 1 through 3 (of 3 total)

  • I got the same error, in the console there is a js error:

    TypeError: pluploadL10n.files_successfully_uploaded is undefined
    uploadComplete /wp-content/plugins/wysija-newsletters/js/jquery/pluploadHandler.js:257:5
    uploader_init/< /wp-content/plugins/wysija-newsletters/js/jquery/pluploadHandler.js:484:4
    dispatchEvent /wp-admin/load-scripts.php:83:14660
    trigger /wp-admin/load-scripts.php:67:21003
    g /wp-admin/load-scripts.php:83:3863
    M/< /wp-admin/load-scripts.php:83:11217

    @drauth that could be the cause, you must get in touch with the webmaster first, but, before doing that, make sure that’s not a theme or plugin conflict: https://docs.mailpoet.com/article/20-newsletter-editor-problems

    Thread Starter Drauth

    (@drauth)

    Hi,
    is there a folder (or more) that Maipoet needs to be writable?
    Thanks
    Simone

Viewing 3 replies - 1 through 3 (of 3 total)
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