endless spinning on paypal’s redirect page

Hi @rokas9922,

When exactly are you seeing this ‘endless spinner’? After confirming the payment at PayPal and when being redirected back to the shops order-received page?
I checked your linked site on mobile but I could log into the PayPal account for the payment confirmation, and allow seemed to be fine.

Can you maybe clarify this part?:

It ONLY happens if I have to choose whether to complete the purchase through chrome or paypal(mobile), if I have chosen chrome or paypal as my default redirect program beforehand, then I have no problem with finishing the payment.

I’m not sure I understand what you mean by completing the purchase through Chrome or Paypal.
Thank you!

Kind regards,
Niklas

Ok now I have another problem. I got my friend to try a test order with paypal’s credit card function and it gives an unknown error. Attaching the video here:

[video src="https://ledille.com/wp-content/uploads/2022/07/video-1656693048.mp4" /]

Any thoughts?

P.S. If you need to check the system out, use code 99damndamn, but it will still cost 30 cents so I don’t know :/

• This reply was modified 2 years, 4 months ago by rokas9922.

Code fortesting if you still need to test it.

The error that I am getting is : We’re sorry, but we weren’t able to add this card. Try again later or add a different card.

Already tried with 3 cards.

Hi @rokas9922,

I suggest removing the linked video to protect your personal information.
For testing purposes, PayPal provides the Sandbox environment where you can simulate payments without moving any real funds: https://woocommerce.com/document/woocommerce-paypal-payments/#testing-in-sandbox
This error is not coming from the plugin but is happening in the experience context provided directly by PayPal. So the PayPal MTS should be in a better position to judge why a card payment would fail this way.
If you enable ‘Logging’ in the plugin setting and share the log created after an attempted payment with the MTS, they should be able to find the transaction.

But to work around this issue in the first place, the PayPal Card Processing is the recommended method to receive card payments for eligible merchants, especially if you are encountering limitations or potential issues with the Standard Card Payments functionality.
If your account has been enabled for it, could you give it a try with the PayPal Card Processing enabled?
Thanks!

Kind regards,
Niklas

Hello @rokas9922

since we did not hear back from you, we will close off this thread.
However, I would still want to repeat the advice of my college to you:
1) REMOVE YOUR VIDEO; there is simply too much information there that you don’t want to share!
2) Contact MTS if you want to have more details on the failed card payments.
3) Try the “Card Processing” option and see if that allows you to use the cards failing in the standard card payment option.

If you keep encountering this issue and you want us to take another look, you can open a new thread or contact us directly via these instructions.

Kind regards,
Joost