• When browsing to the site the first time, A3 works well, placeholders with spinners show until the images are loaded. Then when hitting refresh, or navigating around the site and coming back to the home page, placeholders with spinners show endlessly even for images that are in the viewport until the page is scrolled. A3 has been working flawlessly and this problem started occurring about 3 weeks ago.

    The page I need help with: [log in to see the link]

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  • Plugin Author Steve Truman

    (@a3rev)

    Hello @mrtuxedoode,

    Thank you for the link – I have checked and also had a team member check from a different location and do not see the issue.

    We can see the Red Background of the Cardholders and the lazy load spinner – when I go back to the home page – But the images always load.

    I would suggest that you check it from a device that you have not checked it on before and you’ll see it is fine – because I think the reason is that it is cached in your browser. You could open your browser inspector and with Network – Disable cache checked – go to the home page and go to another part of the site then return to the home page = that will clear the browser caching of any scripts.

    The other suggestion is that you can use the Image Load Threshold to set it at 300 which means that images start to Lazy Load 300px before they get to the viewport – see screenshot

    https://i.gyazo.com/7d553c0f3b9282ca3c6371e3f578c962.png

    The other thing that I would suggest is to move the Cards down the home page a bit so they don’t load in the screen view – If it was possible (which it is not) you would exclude the first row of card images from Lazy Load. But you can see if you add the Threshold as I suggest that the next row of cards would load below the fold – and be there when the user scrolls. This is what I am talking about.

    https://i.gyazo.com/b0303fe9ab50cb756d9f970f65bd86b8.jpg

    I hope that helps

    Thank you
    Steve

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