Endless loading/spinner on checkout page

  • Resolved gong8451min

    (@gong8451min)


    3 years, 4 months ago

    Hi,

    I am setting a website with woocommerce + Elementor plugins. I found the checkout page will keep spinning after I clicked “place order” button. I just updated the site ssl certificate and replace all http to https. So I don’t the this problem was cause by fault url.

    I also looked up woocommerce doc and checked this page in my chrome dev tool. In the “Network section”, the checkout request error code is 503 and the response for this POST request is html instead of JSON format. According to doc, it could be index.html prioritizing over index.php. But it doesn’t seems to be this problem in server. Is there any other reason could cause this?

    Thank you very much

Viewing 3 replies - 31 through 33 (of 33 total)
  • Plugin Support Gabriel – a11n

    (@gabrielfuentes)

    Hi ??

    Thank you for checking that! Okay, let’s step back a little bit.

    [30-Jul-2021 23:08:13 UTC] PHP Fatal error: require_once(): Failed opening required '/www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/jetpack-autoloader/class-autoloader.php' (include_path='.:') in /www/wwwroot/wp.deconova.ca/deco-nova/wp-content/plugins/woocommerce/vendor/autoload_packages.php on line 12

    Could you please go into /woocommerce/vendor/jetpack-autoloader/, and double-check if the class-autoloader.php file exists? If it does exist, please provide a screenshot of the first 12 lines of that file.

    Also, check if the autoload_packages.php file exists on /woocommerce/vendor.

    For screenshots, I recommend https://snipboard.io for easily sharing screenshots – please follow the instructions on the page, then paste the URL here. It works with Chrome, Firefox, Safari, and Edge.

    Cheers!

    Thread Starter gong8451min

    (@gong8451min)

    Hi,

    I finally solved this problem by migrating current site to a new https site. I guess this error could be caused by fault http redirection, but I don’t know where eactly I can fix this.

    Thank you for all the great support to me!

    For others whom might meet this problem, hope my experience can provide some help.

    Mirko P.

    (@rainfallnixfig)

    Hi @gong8451min,

    Thanks for the update. I’m glad to know you were able to take a step further and solve the issue.

    I’ll go ahead and mark this thread as resolved. If you have further questions, please feel free to open a new topic.

    Thanks.

Viewing 3 replies - 31 through 33 (of 33 total)
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