Endless error messages with Site Kit

Thanks for reaching out @shorelarkbythesea, and sorry to hear you’re encountering issues.

In relation to the invalid ‘site_id’ or ‘site_secret’ message you encountered, we have a guide on the plugin website in relation to this that contains details on why this may occur. When you’re setting up the plugin, the Site Kit service (used to communicate between your website and the various Google services) generates credentials specific to your site. There may be something on your site that’s impacting how these credentials (ie. Your site ID) are generated. This could be a third party plugin or something at host level.

To troubleshoot this further, and ensure that you are able to complete setup, please share the following:

1. Your Site Health information. You can use this form to share privately if preferred.??
2. A screen recording of your experience setting up the plugin after performing a reset. When setting up the plugin, please do so from a Chrome browser incognito window. You can use a service such as Loom or RecordIt to share a screen recording, while using the same form to share this privately.?

Let me know if you have any questions with the above.

Hi James

Thanks for your response, I’ll try and have a go at this today and let you know what happens. I appreciate your help.

Great! Let me know if you have any questions in the meantime.

Hi again

I just submitted info using the form you suggested above; I’m unable to record my screen at the moment (using a work computer where I can’t use something like Loom), but I did include a link to two screenshots in the form.

Many thanks for sharing the additional information @shorelarkbythesea. Based on the screenshot, it looks like another administrator, or possible you from a different Google account, set up the plugin previously.

To clear this message, please attempt a plugin reset before attempting to set up the plugin once more (Tools > Available Tools > Reset Site Kit). I’m aware you may have reset previously, however, something may have went wrong during or after the reset.

Let me know how you get on with this check. If the same occurs, we’ll perform some checks using the Health Check & Troubleshooting plugin.

As we didn’t receive a response I’ll mark this as resolved. Feel free to open a new support topic if you continue to encounter issues, or reopen this topic and we’d be happy to assist.