Enable Firewall button doesn’t work…

Hi @watermelons, thanks for your message and sorry to see you’re having trouble with this.

If you’ve installed your free license key, we should explore the chance a plugin conflict is breaking the JavaScript on the page containing the button.

Double-check the browser console for red errors that might hint at issues on this page. The best way to test is to run Wordfence as your only enabled plugin and also reverting to a default theme such as Twenty Twenty-Three. If you are able to activate the firewall, then reenable your plugins and theme one-by-one until console error messages return on this page to help find the cause. However, if you’ve already been able to enable it during these tests, the firewall should stay enabled.

Let me know how you get on!
Peter.

Greetings @wfpeter – I disabled all plugins (other than Wordfence) and activated the 2023 theme – still the firewall won’t enable. There is only one error:
DevTools failed to load source map: Could not load content for /wp-content/plugins/wordfence/js/chart.umd.js.map: HTTP error: status code 404, net::ERR_HTTP_RESPONSE_CODE_FAILURE

I notice that this file doesn’t exist in any of our WF installations. Is it the likely source of the problem?

Thanks,
Paul

@wfpeter any other ideas on how to approach troubleshooting here?

Thank you
Paul

Hi @watermelons,

Source map files are for debugging combined/minified files in the browser so won’t be critical to the running of the plugin in themselves. The file supplied with the plugin should be chart.umd.1689623789.js (number may vary from mine.)

We should see if anything on your server points to why you’re unable to enable the firewall. You can send this information to wftest @ wordfence . com directly using the link at the top of the Wordfence > Tools > Diagnostics page. Then click on “Send Report by Email”. Please add your forum username where indicated and respond here after you have sent it.

NOTE: It should look as follows – Screenshot of Tools > Diagnostic > Send by Email

Thanks again,
Peter.

Thanks @wfpeter – report sent

@wfpeter I haven’t heard back yet. Is that unusual? Thanks – Paul

@wfpeter do we need to upgrade to get support? Firewall still not working and I still have not received a reply after sending the diagnostic report. Any suggestion appreciated. Thanks