Enable File Filters Ignored

Hey @cyouse

Thanks for the feedback! It is rare but we have occasionally seen issues with plugin conflicts. You might try option 1 in the FAQ.

? ? – Why is the Duplicator Plugin user interface (UI) having issues?
? ? – https://snapcreek.com/duplicator/docs/faqs-tech/#faq-package-038-q

If you would like to submit a support ticket for this issue we can have a closer look at your setup. Please provide a link to this forum thread when submitting the ticket.

Cheers~

It turns out that it is a Siteground specific issue that you might want to be aware of.

Siteground did away with cpanel and replaced it with “Site Tools” that are crap. In the process they changed the underlying directory structure. When I contacted them they gave me some bad information. The new root structure is /home/{randomly generated goobledeegook username}/www/{domainname}/public_html/ however that does not work in wordpress but they kept insisting that it was correct and that issue is with the plugin. I then stumbled upon the solution in wordpress under tools->site health->info. The directory section there reported it as /home/customer/www/{domainname}/public_html/. When I used that scheme instead the directory filters worked as expected. Apparently they are aliasing the string “customer” to the {randomly generated goobledeegook username} on a domain/customer basis under the hood and for some reason the alias “customer” works but not the real {randomly generated goobledeegook username} string.

Hopefully this will save somebody a few hours of aggravation on me…

• This reply was modified 4 years ago by badrobot.
• This reply was modified 4 years ago by badrobot.
• This reply was modified 4 years ago by badrobot.
• This reply was modified 4 years ago by badrobot.

Hey @cyouse,

Thanks for the update! We will try and see if we can create a work-a-round for those types of scenarios. We have an item in our backlog to research this.

Thanks~