Enable Excerpts not working in the remote server

  • Resolved deepuser

    (@deepuser)


    4 years, 10 months ago

    Hello guys,

    I have tested this plugin and I could get everything pretty much working, and I have decided to use it in the project I’m working on at the moment.

    But I got a minor issue with it. The “Enable Excerpts” works great in my local server while I’m testing and developing the site, but when I put the site live in the remote server, the “Enable Excerpts’ simply doesnt work anymore. I disabled all possible javascript codes and even changed the version of the wordpress jQuery to know where the problem is, but I still couldn’t find the origin of the problem. I really can’t understand why the “Enable Excerpts” refuses to work as it did on my local srerver.

    I also disabled the SSL certfificate to check whether that was the problem. But the “Enable Excerpts” function doesn’t work at all. It only shows long reviews entirely whithout the “show more…” button.

    Has anyone experienced any issue like this one with the plugin?

    Thank you!

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Gemini Labs

    (@geminilabs)

    The “Enable Excerpts” option shortens the review text to the specified word length, and then shows a “Read More” link if the review text is longer than the excerpt.

    If the “Read More” link does not work, then there is a javascript issue happening on your site.

    Please first verify that the Site Reviews javascript file is being loaded on your website. Many times this problem happens if your theme does not include the required wp_footer() function in the footer of your theme (this is what plugins use to load the scripts on your page).

    If that is not the problem, then check your browser console for javascript errors, as it could be due to a plugin conflict.

    If you are unable to figure it out, please use the “Contact Support” section on the “Site Reviews > Help” page.

    • This reply was modified 4 years, 10 months ago by Gemini Labs.
    Thread Starter deepuser

    (@deepuser)

    Thank you for your response.

    I’m using the underscore starting theme, so everything is standard. I’ll continue checking to see what is the real problem.

    Plugin Author Gemini Labs

    (@geminilabs)

    It has been over a week since the last reply so I will mark this topic resolved.

Viewing 3 replies - 1 through 3 (of 3 total)
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