• Resolved nuclearsugar

    (@nuclearsugar)


    The settings page is rendering empty for me. I’ve tried uninstalling the plugin and then reinstalling it with the latest version. I even created a new DreamObjects user & bucket and then input the new key & secret key credentials. The weekly automated backups were working just fine before.

    Here is a screenshot of what I’m seeing.
    https://i.imgur.com/usYWPnO.png

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    The only time I was able to reproduce that was when the keys were for a bucket on the old US west location, but didn’t have permissions on the us-east side.

    Can you check to make sure the keys are for a bucket in the new location? Everyone _should_ have gotten moved over.

    Thread Starter nuclearsugar

    (@nuclearsugar)

    I just realized that the access keys are not saving upon clicking the ‘save changes’ button. Instead it just reverts to the old key.

    I tried turning off the CloudFlare cache and the W3 Total Cache, but I’m still experiencing the empty settings page. I’m also using the latest version of the DreamObjects plugin and WordPress core.

    Thread Starter nuclearsugar

    (@nuclearsugar)

    I was able to finally get the keys for a new user (us-east-1) to save.

    Failed approach: I deactivated the plugin and then deleted the DreamObjects plugin folder directly using an FTP client. Then I reinstalled the plugin by manually uploading the ZIP into the WordPress panel plugin installer. Even after re-installation, the old user keys are visible. I tried this approach several times.

    Successful approach: I deactivated the plugin and used the WordPress panel to delete the plugin (not via FTP). Then I searched for the plugin in the WordPress panel and installed it automatically. After re-installation, the key input text areas are blank. Success!

    Thought you would find this interesting. Cheers!

    Plugin Author Ipstenu (Mika Epstein)

    (@ipstenu)

    ?????? Advisor and Activist

    This should be smarter going forward as I built in a reset option.

    Thread Starter nuclearsugar

    (@nuclearsugar)

    I had the plugin working smoothly, but after installing this update:
    — Main page is completely blank
    — Settings & backup pages not visible in sidebar menu
    — Screenshot – https://i.imgur.com/g13dUS0.png

    I tried reinstalling the plugin using both approaches I mentioned prior. I also I tried turning off the CloudFlare cache and the W3 Total Cache, to no avail.

    Please advise.

    • This reply was modified 6 years, 7 months ago by nuclearsugar.

    I have same problem where the DreamObjects page and backups pages in the WP admin are blank. Tried deleting/re-adding the plugin through the WP admin – deleted the user in DH panel and creating a new (East coast) user/bucket – but cannot add to site as it still shows blank pages?? Any suggestions?

    Thread Starter nuclearsugar

    (@nuclearsugar)

    After updating to the latest plugin version, I tried activating the plugin and got the PHP 5.6 unsupported notice. Thanks for adding the smarter PHP version checker. Updating to PHP 7.0 got the plugin working again.

    Interestingly, within my Dreamhost panel settings I already had the checkbox enabled for “Automatically upgrade PHP: Keeps your site up to date with DreamHost’s recommended PHP version.” So I’m not sure why it wasn’t already running PHP 7.0 since it’s listed as recommended. Alas!

Viewing 7 replies - 1 through 7 (of 7 total)
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