Empty White Box

  • Resolved JenniferBruce

    (@newseasondesign)


    1 year ago

    Our site recently started just showing the Colorbox pop-up box without any video in it. We’re using the same shortcode we’ve used for years. Any ideas on how to fix it?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Noor Alam

    (@naa986)

    Hi, Please change http to https in your video URL.

    Thread Starter JenniferBruce

    (@newseasondesign)

    Thank you! That did work. Was that something that changed in a recent update? We have hundreds of these videos, and we’ve never had the S on there before. We would have to manually go back and change every single one?

    Plugin Author Noor Alam

    (@naa986)

    When a page is loaded over HTTPS, browsers automatically block insecure resources in it. Have you switched to HTTPS recently? I don’t see any other reason for this to happen.

    Thread Starter JenniferBruce

    (@newseasondesign)

    That’s interesting. We didn’t ask to be switched to https, but it’s possible that our hosting company did that. I now see the lock icon by our URL. It wasn’t there before. Thank you for catching that!

    Thread Starter JenniferBruce

    (@newseasondesign)

    That was exactly what happened! Our hosting company gave us a complimentary security certificate without asking us. I was able to change the links. Thank you so much!

Viewing 5 replies - 1 through 5 (of 5 total)
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