Empty Segment list from Mautic

  • Resolved eosguy

    (@eosguy)


    7 years, 4 months ago

    Hi!

    I’m having problem with getting segment lists from Mautic.

    My self hosted Mautic URL is https://myexample.com/mail
    This returns an error message

    If I put in https://myexample.com/mail/s/ Hustle will connect with Mautic, no error message, but under the Segment list dropdown menu nothing shows up. I’ve already got a Segment set up in Mautic with at least one contact.

    Any help is greatly appreciated.

Viewing 10 replies - 1 through 10 (of 10 total)

  • I am unable to access https://myexample.com. This could also be why Mautic lists are not pulling the lists. Myexample sites are usually created on your local machine as a development, testing or staging environment. It is not public. Could you push your site live and re-check?

    Thread Starter eosguy

    (@eosguy)

    Hi @jdailey

    I’m using myexample.com as an example URL. The shared hosting server I’m on is already under brute force attack (someone else’s website), so I rather not disclose the real URL.

    Rest assured that the site is live, with a working URL. Can I contact you via Facebook message instead?

    Thread Starter eosguy

    (@eosguy)

    Hi again,

    Forgot to mention that my site is just http not https and it’s not hosted on mautic.net but at my own .com address. Not sure if that helps in anyway.

    Also while not being able to pull up any lists, the widget upon submitting data does not show any confirmation of success, eventhough the data has been captured by Hustle.

    Plugin Support Amin – WPMU DEV Support

    (@wpmudev-support2)

    Hello @eosguy,

    Can you message us with site details on contact [at] wpmudev.org? Just a urls that we need to check on your site

    Could you please send in the following
    – Mark to my attention, the subject line should contain only: ATTN: Kasia Swiderska
    – Include relevant URLs for your site

    kind regards,
    Kasia

    Hi,

    I have the same issue – did you find a way to fix it?

    Thanks
    Lucie

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi Lucie,

    As we are unable to replicate this issue the problem is most likely related to specific installation, probably something different than on your site.

    Can you start new thread per forum rules and we will look into this for you separately.

    Cheers,
    Predrag

    Thread Starter eosguy

    (@eosguy)

    @lucije2

    Problem still not fixed. Could be an issue with Mautic itself. I have seen someone else with this issue in Hustle’s own support forum at WPMU website but the answer was not posted there.

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Hi @eosguy,

    I was able to find only one thread on our forums about that issue and in there we got an email from user that it wasn’t working because Mautic API was disabled.
    Can you check if this is the case with you as well?

    Cheers,
    Predrag

    Thread Starter eosguy

    (@eosguy)

    Hi @wpmudev-support1

    Thanks! This worked. I activated the Mautic API and Hustle finally pulled the segment lists from Mautic.

    Not sure if I missed this in the help section or documentation, but if it’s not in there, kindly consider putting this simple step there for future users to refer to. ??

    Plugin Support Predrag – WPMU DEV Support

    (@wpmudev-support1)

    Awesome!

    And thanks for the suggestion, I’ll forward that to our devs ??

    Have a nice weekend!

    Cheers,
    Predrag

Viewing 10 replies - 1 through 10 (of 10 total)
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