Empty Routines

Hello

Could you check web server error log and provide error(s) from it? You can send them by email: info (at) ari-soft (dot) com

PS: If you see a blank screen, usually it happens when a PHP error occurs.

How do I check web server error log?

Usually it is available in hosting panel. You can contact hosting support and ask where find error log.

It’s empty

https://it.tinypic.com/r/i71lr6/9

• This reply was modified 6 years, 4 months ago by trotterellone.

Is it possible to see the problem anywhere? We can’t reproduce it on our test server.

I found these files. Take a look:
https://wetransfer.com/downloads/22a71499df4a8dc18e91f4cb9aa4c16920181110124058/63f25436f3eaf1405b96a58fa9ccfc7320181110124058/02ef93

These files don’t contain any error which are related to the plugin. BTW, it contains only old errors (not for November).

As you can see, the error log is empty but I still don’t see the routines

It looks like a specific problem on your server. For example some security rules are configured in .htaccess file so we need to see the problem to have ability investigate it.