Empty notification email

  • Resolved lupoitalico

    (@lupoitalico)


    1 week, 1 day ago

    Hi, on my website there are “WPForms Lite” and “WP Mail SMTP” working fine but confirmation email are empty. I can read the field’s names but not their values… something like

    FIELDNAME1: {field_id=”1″}

    FIELDNAME2: {field_id=”2″}

    In the log I get this error:

    ********************************

    Cached data: Invalid JSON

    Array ( [class] => WPForms\Admin\Builder\TemplatesCache [request_url] => https://wpforms.com/templates/api/get/ [code] => [headers] => Array ( ) [content_length] => 0 [body] => [json_result] => Invalid JSON [cache_file] => templates.json [remote_source] => https://wpforms.com/templates/api/get/ )

    ********************************

    I tried to change the template to PLAIN TEXT but nothing happens...

    What can I do?

    Thank you.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @lupoitalico,

    Thanks for reaching out!

    This is an unknown issue, so we’ll need more details to try reproducing it and provide further assistance.

    When you get a chance, please share the details from WPForms > Tools > System Info?(screenshot). This information may help us better understand the issue you’re experiencing.

    Thanks!

    Thread Starter lupoitalico

    (@lupoitalico)

    Hi, these are the infos:

                ### Begin System Info ###

    — WPForms Info

    Pro: Nov 12, 2024 at 10:11am (GMT)
    Lite: Oct 21, 2024 at 7:46am (GMT)
    Lite Connect: Backup is not enabled

    — Site Info

    Site URL: https://www.delfinoinfissi.it
    Home URL: https://www.delfinoinfissi.it
    Multisite: No

    — WordPress Configuration

    Version: 6.7
    Language: it_IT
    User Language: it_IT
    Permalink Structure: /%postname%/
    Active Theme: ArcHub 1.2.7
    Show On Front: page
    Page On Front: Homepage (#8149)
    Page For Posts: Unset
    ABSPATH: /home/nekdpfnk/public_html/
    Table Prefix: Length: 5 Status: Acceptable
    WP_DEBUG: Disabled
    WPFORMS_DEBUG: Not set
    Memory Limit: 40M
    Registered Post Stati: publish, future, draft, pending, private, trash, auto-draft, inherit, request-pending, request-confirmed, request-failed, request-completed
    Revisions: Enabled

    — WordPress Uploads/Constants

    WP_CONTENT_DIR: /home/nekdpfnk/public_html/wp-content
    WP_CONTENT_URL: https://www.delfinoinfissi.it/wp-content
    UPLOADS: Not set
    wp_uploads_dir() path: /home/nekdpfnk/public_html/wp-content/uploads/2024/11
    wp_uploads_dir() url: https://www.delfinoinfissi.it/wp-content/uploads/2024/11
    wp_uploads_dir() basedir: /home/nekdpfnk/public_html/wp-content/uploads
    wp_uploads_dir() baseurl: https://www.delfinoinfissi.it/wp-content/uploads

    — Must-Use Plugins

    Elementor Safe Mode: 1.0.0

    — WordPress Active Plugins

    Admin and Site Enhancements (ASE): 7.5.2
    ArcHub Core: 1.2.7
    ArcHub Elementor Addons: 1.2.7
    ArcHub Portfolio: 1.0
    BIALTY – Bulk Image Alt Text (Alt tag, Alt Attribute) with Yoast SEO + WooCommerce: 2.0.2
    Contact Form 7: 6.0
    Elementor: 3.24.5 (needs update – 3.25.6)
    Elementor Pro: 3.24.4 (needs update – 3.25.3)
    Feed Them Social – Social Media Feeds, Video, and Photo Galleries: 4.3.2
    GDPR Cookie Compliance: 4.15.5
    Liquid GDPR Box: 1.0.2
    Rank Math SEO: 1.0.232
    Slider Revolution: 6.6.20
    SVG Support: 2.5.8
    Widget Options: 4.0.7
    WPForms Lite: 1.9.2.1
    WP Mail SMTP: 4.2.0

    — WordPress Inactive Plugins

    Campi Moduli Italiani: 2.2.4
    Classic Editor: 1.6.5
    Classic Widgets: 0.3
    Code Snippets: 3.6.5.1
    Content Aware Sidebars: 3.20
    Content Aware Sidebars Pro: 3.11.1
    Duplicate Page: 4.5.4
    Flow-Flow Lite: 4.7.5
    LiteSpeed Cache: 6.5.2

    — Webserver Configuration

    PHP Version: 7.4.33
    MySQL Version: 5.5.5
    Webserver Info: LiteSpeed

    — PHP Configuration

    Memory Limit: 512M
    Upload Max Size: 256M
    Post Max Size: 256M
    Upload Max Filesize: 256M
    Time Limit: 300
    Max Input Vars: 100000
    Display Errors: N/A

    — PHP Extensions

    cURL: Supported
    fsockopen: Supported
    SOAP Client: Installed
    Suhosin: Not Installed

    — Session Configuration

    Session: Disabled End System Info ###

    ———————————-

    Thank you!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @lupoitalico,

    Thanks for the details!

    I was able to reproduce the issue, and it appears the issue is caused by the quotation marks you’re using. For your reference, I created this screencast.

    As shown in the screencast, I recommend using the smart tags from the “Show Smart Tags” feature to prevent issues.

    I hope this helps! If you have any additional questions, please feel free to let me know.

    Thread Starter lupoitalico

    (@lupoitalico)

    Hi, thank you very much. I already did it, I tried all the cases (single fields and {all_fields}) without success but yesterday I found a plugin incompatibility (Campi Modulo Italiani). After deactivation it works fine. I’m sorry to have wasted time, I had read about the compatibility between this useful plugin and WPForms but it didn’t go well… Thank you very much for the support! Have a nice day!

    Plugin Support Ralden Souza

    (@rsouzaam)

    Hi @lupoitalico,

    It’s great to hear you were able to identify the cause of the issue, and thanks for letting us know.

    If you need any further assistance with WPForms Lite, don’t hesitate to reach out. We’re always here to help.

    Thanks, and have a great day!

Viewing 5 replies - 1 through 5 (of 5 total)
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