Empty Name Stripe from Woocomerce

Hi there,

Just to check: Are you using guest checkouts out on your store? Can you share a copy of your status report as found under **WooCommerce > Status**?

Thanks for answer

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### WordPress Environment ###

WordPress address (URL): https://academia.trabajardigital.com
Site address (URL): https://academia.trabajardigital.com
WC Version: 4.6.1
REST API Version: ? 4.6.1
WC Blocks Version: ? 3.4.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.2
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.3.23
PHP Post Max Size: 128 MB
PHP Time Limit: 60
PHP Max Input Vars: 1000
cURL Version: 7.71.0
OpenSSL/1.1.1d

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.2.33-MariaDB-cll-lve
Max Upload Size: 128 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.6.1
WC Database Prefix: w47fa_
Tama?o total de la base de datos: 17.10MB
Tama?o de los datos de la base de datos: 14.00MB
Tama?o del índice de la base de datos: 3.10MB
w47fa_woocommerce_sessions: Datos: 0.13MB + índice: 0.02MB + Motor InnoDB
w47fa_woocommerce_api_keys: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_woocommerce_attribute_taxonomies: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_woocommerce_downloadable_product_permissions: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
w47fa_woocommerce_order_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_woocommerce_order_itemmeta: Datos: 0.05MB + índice: 0.03MB + Motor InnoDB
w47fa_woocommerce_tax_rates: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
w47fa_woocommerce_tax_rate_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_woocommerce_shipping_zones: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_woocommerce_shipping_zone_locations: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_woocommerce_shipping_zone_methods: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_woocommerce_payment_tokens: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_woocommerce_payment_tokenmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_woocommerce_log: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_actionscheduler_actions: Datos: 0.05MB + índice: 0.11MB + Motor InnoDB
w47fa_actionscheduler_claims: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_actionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_actionscheduler_logs: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_aelia_dismissed_messages: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_aelia_exchange_rates_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_aepc_custom_audiences: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_aepc_logs: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_bp_activity: Datos: 0.19MB + índice: 0.16MB + Motor InnoDB
w47fa_bp_activity_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_bp_invitations: Datos: 0.02MB + índice: 0.14MB + Motor InnoDB
w47fa_bp_notifications: Datos: 0.02MB + índice: 0.11MB + Motor InnoDB
w47fa_bp_notifications_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_bp_xprofile_data: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_bp_xprofile_fields: Datos: 0.02MB + índice: 0.08MB + Motor InnoDB
w47fa_bp_xprofile_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_bp_xprofile_meta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_commentmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_comments: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
w47fa_layerslider: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_layerslider_revisions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_links: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_lockdowns: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_login_fails: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_ms_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_options: Datos: 4.44MB + índice: 0.13MB + Motor InnoDB
w47fa_pmpro_membership_levelmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_postmeta: Datos: 2.52MB + índice: 0.39MB + Motor InnoDB
w47fa_posts: Datos: 4.52MB + índice: 0.25MB + Motor InnoDB
w47fa_revslider_css: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_css_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_layer_animations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_layer_animations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_navigations: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_navigations_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_sliders: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_sliders_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_static_slides: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_revslider_static_slides_bkp: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_sgpb_subscribers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_sgpb_subscription_error_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_signups: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
w47fa_smush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_snippets: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_termmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_terms: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_term_relationships: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_term_taxonomy: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_tm_taskmeta: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_tm_tasks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_tutor_earnings: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_tutor_quiz_attempts: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_tutor_quiz_attempt_answers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_tutor_quiz_questions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_tutor_quiz_question_answers: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_tutor_withdraws: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_usermeta: Datos: 0.11MB + índice: 0.06MB + Motor InnoDB
w47fa_users: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
w47fa_wcpdf_invoice_number: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_wc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_wc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_wc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_wc_customer_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_wc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_wc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_wc_order_product_lookup: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
w47fa_wc_order_stats: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
w47fa_wc_order_tax_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_wc_product_meta_lookup: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
w47fa_wc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_wc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_wc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_wpmailsmtp_tasks_meta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
w47fa_yoast_indexable: Datos: 0.14MB + índice: 0.11MB + Motor InnoDB
w47fa_yoast_indexable_hierarchy: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
w47fa_yoast_migrations: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
w47fa_yoast_primary_term: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
w47fa_yoast_seo_links: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB

### Post Type Counts ###

attachment: 176
bp-email: 164
certificate: 1
course: 3
courses: 4
customize_changeset: 4
custom_css: 1
elementor_library: 10
et_body_layout: 1
et_footer_layout: 1
et_pb_layout: 14
et_template: 2
et_theme_builder: 1
lesson: 168
nav_menu_item: 62
notificationx: 3
oembed_cache: 4
page: 13
popupbuilder: 1
popups: 1
post: 1
product: 4
question: 79
quiz: 15
revision: 116
shop_coupon: 3
shop_order: 31
shop_order_refund: 4
team_showcase_post: 1
testimonials: 7
topics: 41
tutor_enrolled: 25
tutor_quiz: 3
unit: 199
viwec_template: 13
wplms-assignment: 1

### Security ###

Secure connection (HTTPS): ?
Hide errors from visitors: ?

### Active Plugins (18) ###

Akismet Anti-Spam: por Automattic – 4.1.7
Code Snippets: por Code Snippets Pro – 2.14.0
Limit Login Attempts Reloaded: por WPChef – 2.15.2
NotificationX: por WPDeveloper – 1.9.0
reSmush.it Image Optimizer: por reSmush.it – 0.3.11
Tutor LMS: por Themeum – 1.7.3
UpdraftPlus – Backup/Restore: por UpdraftPlus.Com
DavidAnderson – 1.16.34

User Menus: por Code Atlantic – 1.2.4
WC Thanks Redirect: por Nitin Prakash – 2.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
Checkout Field Editor for WooCommerce: por ThemeHigh – 1.4.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
WOOCS – WooCommerce Currency Switcher: por realmag777 – 1.3.3.2
EU VAT Compliance for WooCommerce (Free): por David Anderson – 1.14.25
WooCommerce Stripe Gateway: por WooCommerce – 4.5.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.6.1
WooCommerce Menu Cart: por Jeremiah Prummer
Ewout Fernhout – 2.9.6

WooCommerce: por Automattic – 4.6.1 (la actualización a la versión 4.6.2 está disponible)
Yoast SEO: por Equipo Yoast – 15.2.1
WP Mail SMTP: por WPForms – 2.5.1
WPS Hide Login: por WPServeur
NicolasKulka
tabrisrp – 1.5.7

### Inactive Plugins (1) ###

Divi Builder: por Elegant Themes – 4.6.6

### Settings ###

API Enabled: –
Force SSL: –
Currency: EUR (€)
Currency Position: left
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: external (external)
grouped (grouped)
simple (simple)
variable (variable)

Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)
exclude-from-search (exclude-from-search)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)
rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #1242 – /tienda/
Carrito: #1243 – /carrito/
Finalizar compra: #1244 – /finalizar-compra/
Mi cuenta: ? La página no contiene el shortcode.
Términos y condiciones: #1232 – /terminos-y-condiciones/

### Theme ###

Name: Divi
Version: 4.6.6
Author URL: https://www.elegantthemes.com
Child Theme: ? – Si estás modificando WooCommerce en un tema padre que no has creado personalmente
te recomendamos utilizar un tema hijo. Ver: Cómo crear un tema hijo

WooCommerce Support: ?

### Templates ###

Overrides: –

### Action Scheduler ###

Completo: 73
Oldest: 2020-10-08 00:14:23 +0000
Newest: 2020-11-06 01:28:59 +0000

Pendiente: 1
Oldest: 2020-11-07 01:28:59 +0000
Newest: 2020-11-07 01:28:59 +0000

`

Yes , I use enable ‘Add to car for external guest (invitados)’

Hi there!

Thank you for letting us know!

I’ve tested the scenario mentioned above and I wasn’t able to replicate the behavior on my end as the details came through in Stripe.

Here are a couple of tips to try:

1. Update your current plugins(including WooCommerce) and themes
2. Create a staging site if you’re not comfortable with the first suggestion and if it doesn’t help right away, run a conflict test:

https://docs.woocommerce.com/document/how-to-test-for-conflicts/

If nothing else helps, please contact us at WooCommerce.com > My Account > Support. You may need to create an account before you can access that page.

Please include a link to this forum thread, so that we can keep track of what’s already been done.

We will be able to help you further there.

Cheers!

Hi @theokoles. We haven’t heard from you in a while so I’m going to go ahead and mark this thread as resolved. If you still need help with this issue or have any other questions about the WooCommerce plugin, please start a new thread.