Empty field records are created from a Twig Form

Hi @thepiweb

Could you share the template? How do you ease the requirements?

Have you updated the plugin recently? What’s the version of the plugin and WordPress?

Thanks

Hi @wizardist

This is our code

[msdyncrm_twig]
{% form entity="lead" mode="create" language=1032 required=["lastname", "emailaddress1", "firstname"] %}
{% if form.submission and form.status %}
<div class="row">
<div class="col-12">
<div class="alert alert-success">{{ form.parameters.messages.success ?? "Ευχαριστο?με για την εγγραφ? σα? στο Newsletter" }}</div>
</div>
</div>
{% elseif form.submission and (not form.status) %}
<div class="row">
<div class="col-12">
<div class="alert alert-danger">{% if form.parameters.messages.error %}
{{ form.parameters.messages.error }}
{% else %}
{% for descriptor, message in form.errors %}
<div>{{ descriptor }}: {{ message|join(', ') }}</div>
{% endfor %}
{% endif %}

</div>
</div>
</div>
{% endif %}

<form class="form-inline" method="POST" data-toggle="validator">
<fieldset>
<div class="form-group">

<input class="form-control" name="firstname" pattern="^[A-Za-zα-ωΑ-Ω????????????????\s]*$" required="" type="text" placeholder="?νομα:" data-required-error="Το πεδ?ο ε?ναι απαρα?τητο" data-pattern-error="To πεδ?ο δ?χεται μ?νο χαρακτ?ρε? και το κεν?" />
<div class="help-block with-errors"></div>
</div>
<div class="form-group">

<input class="form-control" name="lastname" pattern="^[A-Za-zα-ωΑ-Ω????????????????\s]*$" required="" type="text" placeholder="Επ?θετο:" data-required-error="Το πεδ?ο ε?ναι απαρα?τητο" data-pattern-error="To πεδ?ο δ?χεται μ?νο χαρακτ?ρε? και το κεν?" />
<div class="help-block with-errors"></div>
</div>
<div class="form-group">

<input class="form-control" name="emailaddress1" required="" type="email" placeholder="Email:" data-required-error="Το πεδ?ο ε?ναι απαρα?τητο" data-error="Μη ?γκυρο email" />
<div class="help-block with-errors"></div>
</div>
<button class="btn btn-default" type="submit">Εγγραφ?</button></fieldset>
<input name="_key" type="hidden" value="{{form.key}}" />

</form>{% endform %}
[/msdyncrm_twig]

We use Version 1.2.19 of the plugin and WordPress 5.0.3.

Thanks

Edit: I don’t understand what you mean with ‘ease the requirements’.
We use an input required attribute, a js validation and the fields are required also from the CRM side.

• This reply was modified 6 years ago by thepiweb.
• This reply was modified 6 years ago by thepiweb.

@thepiweb disregard that one question regarding requirements.

It is not clear what happens yet. Try explicitly adding the “key” parameter to the {% form %} tag.

Lots of factors may come into play, including different JS scripts, potentially conflicting WordPress plugins, and also in some situations even CRM workflows.

Hi @wizardist,

Do you mean I should add a key parameter with a custom value to the {% form %} tag?
For example key=”1234″? Because value=”{{form.key}}” renders successfully a key (of the type 213cgf312gd..) on the front-end.

@thepiweb this is correct.

Have you got a chance to check if you have any workflows in CRM that could possibly create duplicates if triggered?

Does the problem persist?

Unfortunately setting a custom key attribute on {% form %} did not solve things. The problem begun when in two days about 100 empty records where created on the leads entity from the account that is connected with the website. From then on every once in a while but almost every day 1 to 15 empty fields are created. Some are created in one minute, others between couple of minutes. Yesterday were created 15 and the day before only 1. There are hints, from my point of view, that their creation is triggered from a human factor or maybe a workflow. One reason is that they are created on ‘working hours’. Personally I don’t have access to the CRM workflows. I am only in charge of the plugin and the website implementation of the CRM. I have to exhaust all possibilities that the plugin or the certain form isn’t causing this.

Thanks

• This reply was modified 6 years ago by thepiweb.

@thepiweb

may I suggest that you add a hidden field to the form that you’d default to some value.
Then in CRM you’d be able to see if the records are created by the form submission. If this attribute is set then the request is coming through the form, if not – something else is creating those records.

Without access to other ingredients such as workflows, it’s hard to say what’s causing it.

Thanks

Hi,

We added a hidden field to the form with a default value and indeed the value is not coming through with these empty records. So it seems these records are not created with the form submission.

Yet, we changed the entity that the form is connected from Leads to a new custom one. The empty fields stopped being created on leads and started appearing to the new entity. It seems that, if not the form itself, the plugin may causing this.

I want to add some more elements that I think will be useful.

• this form is added to all pages on the footer through a wp widget
• Wordpess along with the Crm is connected with an Exchange Mail Server 2016. We have noticed that when the mail server is down these empty fields are created in great numbers. Specifically when it is reported to us that the Exchange Server is down the empty fields are created every minute. Otherwise we see a couple or even only one in a single day.

Thanks again in advance.

• This reply was modified 6 years ago by thepiweb.
• This reply was modified 6 years ago by thepiweb.

@thepiweb

can you check what’s recored in createdby for those empty records?
That would help to identify the source for the records

Thanks
George

Hi,

In the createdby of the empty records is recorded the account that is connected with website and the plugin. This account is used only for the connection of the site with the CRM.

Thanks

@thepiweb can you do some fiddler trace (or using browser dev tools)? I’d be interested to see if multiple submissions are coming from the page or if the page is submitted once but then multiple records are crated by the server-side code.

Unfortunately our client asked us to remove the specific form from the website.
After the removal the empty records stopped.
If I understand what you are saying let me note that the empty records didn’t seem to be triggered by any form submission.
Personally I didn’t witness, during my tests, any empty record being created during or after a submission of the specific form or any other crm form we use on the site.

Thanks

Thanks for letting us know. As you understand, we have limited resources to debug individual customers who use the free plugin and your case is a complete mystery.