Empty Confirmation Email

  • We have the free Give plugin installed (ver 1.7.1) and everything seems to be working except that the donation confirmation email (the email back to the organization) does not have any details, it just says “New Donation!” and then shows the hyperlinked name of the organization.

    When I go to the email settings are to set up the format for this email, below is what it shows, so it certainly seems like we should be getting a more detailed confirmation. When I test the donation receipt side (the email to the donor) that seems to be working as it should.

    +++++++++++++++++++++++

    Hi there,

    This email is to inform you that a new donation has been made on your website: https://savethetaunton.org.

    Donor: {name}
    Donation: {donation}
    Amount: {amount}
    Payment Method: {payment_method}

    Thank you,

    {sitename}

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Hi there,

    Email can be a tricky thing. Do you have other plugins installed related to email for your WordPress site? If so, try disabling them and testing without them.

    We wrote this guide specifically for troubleshooting email issues. Review that as well:
    https://givewp.com/documentation/core/settings/emails/troubleshooting-common-email-problems/

    The “Email Cop” plugin is particularly useful for testing your emails without them having to be sent all the time.

    Let me know what you find and I’ll try to help further from there. Thanks!

    Thread Starter bghooke

    (@bghooke)

    Thanks Matt. We do not have any other email-related plug-ins installed on the site. I looked through the troubleshooting guide but all the suggestions there seem to be for situations where email is not being sent at all, whereas our situation is that the emails are being sent and received just fine, they just don’t have the expected content.

    Plugin Author Matt Cromwell

    (@webdevmattcrom)

    Email Cop will help you test while you troubleshoot. I’d recommend disabling all plugins except Give and Email Cop, then enable the “Test Donation” gateway. Do a test donation and view the email via Email Cop.

    If it works as expected, then reactivate each plugin one by one, testing between again until you see the problem again. Then let me know which plugin triggered the issue with Give so I can test.

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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