Empty Cart Issue

  • Resolved bizangodan

    (@bizangodan)


    2 months, 3 weeks ago

    Hello,

    We have been receiving comments that customers are showing an empty cart page after adding subscriptions. Our site uses WooCommerce and WooCommerce Subscriptions. We are currently hosting with WPEngine and have turned off cacheing and have added cache exclusions for the cart, checkout, and each subscription product page.

    Do you have any suggestions to help prevent this issue from recurring?

    Thank You,

    Dan

    • This topic was modified 2 months, 3 weeks ago by bizangodan.

    The page I need help with: [log in to see the link]

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  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I understand your concern. This issue might be caused by a plugin or theme conflict. For testing purposes, could you please deactivate all plugins except for the WooCommerce plugin and check if the issue is resolved?

    To identify which plugin is causing the issue, I recommend running a conflict test by following the instructions in this article: How to Test for Conflicts.

    Let me know how it goes!

Viewing 1 replies (of 1 total)
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