Empty cart issue

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi @hammaddilawar1,

    When I add a product in a cart, then the cart get empty after 1s, and it shows “your cart is empty”. Please check this video: https://itneedssolution.com/cart-issue.mp4

    I tried everything but not able to resolve this issue. I deactivated all the plugins, changed the theme, updated WooCommerce plugin but the issue is still there.

    From what I understand, you’re experiencing an issue where your WooCommerce cart empties itself almost immediately after adding a product, despite deactivating all plugins, changing themes, and updating the WooCommerce plugin. I watched the video you provided and was able to replicate the issue, which is indeed unusual.

    Let’s dig a little deeper to find out what’s causing this. Could you turn on debugging on your site and share the log with us? You can do this by adding these lines to your wp-config.php file:

    define( 'WP_DEBUG', true );
define( 'WP_DEBUG_LOG', true );
define( 'WP_DEBUG_DISPLAY', false );
@ini_set( 'display_errors', 0 );

    This will create a debug.log file in your wp-content directory, logging any PHP errors or notices. For a more detailed guide on enabling debugging in WordPress, you can visit this link: ?? Debugging in WordPress.

    It would also be super helpful if you could share your site’s System Status report with us. This will give us a better understanding of your site’s setup and help us pinpoint the problem. You can find it via WooCommerce > Status. Select Get system report and then Copy for support.

    Lastly, if there are any fatal error logs, please share those too. You can find them under WooCommerce > Status > Logs.

    Once you have all this information, you can paste it inside a Code block in your reply, or use https://pastebin.com to paste it and share the link with us.

    Thanks for your patience and cooperation in this matter! We’re here to help you get this sorted.

    Thread Starter hammaddilawar1

    (@hammaddilawar1)

    ` WordPress Environment

WordPress address (URL): https://thrasherofficial.store
Site address (URL): https://thrasherofficial.store
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Shop base: ? Page not set
Cart: #9 - /cart/
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Version: 1.1.48
Author URL: https://www.kadencewp.com/
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Oldest: 2023-10-09 18:26:52 +0000
Newest: 2023-10-09 18:26:52 +0000

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Newest: 2023-10-31 08:20:43 +0000

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Oldest: 2023-11-01 08:20:43 +0000
Newest: 2023-11-01 08:20:43 +0000 Status report information

Generated at: 2023-10-31 10:42:09 +00:00
`
    Thread Starter hammaddilawar1

    (@hammaddilawar1)

    Below is some information about your current WordPress and server setup. This information may be useful for your technical support, website developers, and plugin or theme developers who need to diagnose problems on your site.

    WordPress Version: 6.3.2
    Current WordPress Theme: Kadence version 1.1.48
    Theme Author: Kadence WP – https://www.kadencewp.com/
    Theme URI: https://www.kadencewp.com/kadence-theme/
    PHP Version: 7.4.33
    MySQL Version: 10.5.19-MariaDB-cll-lve
    Apache Version: This information is not available.
    Active Plugins:

    Hi @hammaddilawar1,

    Thank you for providing the detailed system status report. It gives us a clear view of your WordPress and server setup.

    From the status report, your site seems to be running on a fairly recent version of PHP (7.4.33), and your WooCommerce version (8.2.1) is also up-to-date. The memory limit and other server parameters also seem to be within acceptable limits. Your theme and plugins are also updated, which is good.

    However, I noticed that the Shop base page in your WooCommerce pages is not set. This could potentially cause issues with your cart. You might want to check this setting under WooCommerce > Settings > Products and ensure that a valid page is set as the Shop base. Need a hand? Here’s a quick guide on ?? WooCommerce Pages.

    As for the issue with the cart emptying itself, it’s still not clear what could be causing this. To help us investigate further, can you please provide the debug log and any fatal error logs?

    You can find the debug.log file in your wp-content directory if you’ve enabled debugging as per my previous instructions. For fatal error logs, you can find them under WooCommerce > Status > Logs.

    You can paste the logs inside a Code block in your reply, or use https://pastebin.comto paste it and share the link with us.

    Once we have these logs, we’ll be in a better position to diagnose and address the issue.

    Thank you for your patience and cooperation. We’re committed to helping you resolve this issue as soon as possible.

    Hi,
    Had exactly the same problem. This problem appeared when I used the cart widget with the new block structure. I did some work to find out what was causing this and found the problem in the title. I excluded the display conditions cart page for the header I created with Elementor and the problem was resolved.

Viewing 5 replies - 1 through 5 (of 5 total)
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