• Resolved laje87

    (@laje87)


    Hi
    I have already followed all the guides where they told me to intervene on the Woocommerce tools, regenerate the permalinks, check the ajax of the buttons etc… but I continue to encounter a problem on my site. I add a product to the cart, the cart updates for a fraction of a second and then becomes empty. If I go directly to the payment page, the page is empty. I attach the system status report.

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InnoDB<br>wp8x_yith_pos_register_sessions: Dati: 0.02MB + indice: 0.00MB + motore InnoDB Post Type Counts<br><br>attachment: 346<br>custom_css: 1<br>customize_changeset: 4<br>elementor_library: 10<br>jet-smart-filters: 3<br>nav_menu_item: 13<br>page: 13<br>post: 4<br>product: 1888<br>revision: 277<br>shop_order_placehold: 1<br>wp_font_face: 36<br>wp_font_family: 12<br>wp_navigation: 1<br>yith-pos-receipt: 1<br>yith-pos-store: 1 Security<br><br>Secure connection (HTTPS): ?<br>Hide errors from visitors: ? Active Plugins (14)<br><br>Copy & Delete Posts: di Inisev – 1.4.9<br>Custom Shipping Methods for WooCommerce: di Imaginate Solutions – 1.9.1<br>Elementor Pro: di Elementor.com – 3.27.1<br>Elementor: di Elementor.com – 3.27.2<br>Google for WooCommerce: di WooCommerce – 2.9.7<br>JetElements For Elementor: di Crocoblock – 2.7.3<br>JetSearch: di Crocoblock – 3.5.6<br>JetSmartFilters: di Crocoblock – 3.6.1<br>Mailchimp for WooCommerce: di Mailchimp – 5.1<br>Site Mailer - SMTP Replacement, Email API Deliverability & Email Log: di Elementor.com – 1.2.1<br>WooCommerce Smart COD: di woosmartcod.com – 1.7.2<br>WooCommerce: di Automattic – 9.6.0<br>YITH Point of Sale for WooCommerce: di YITH – 3.10.0<br>YITH WooCommerce Barcodes and QR Codes Premium: di YITH – 2.40.0 Inactive Plugins (0) Settings<br><br>Legacy API Enabled: –<br>Force SSL: –<br>Currency: EUR (€)<br>Currency Position: right_space<br>Thousand Separator: .<br>Decimal Separator: ,<br>Number of Decimals: 2<br>Taxonomies: Product Types: external (external)<br>grouped (grouped)<br>simple (simple)<br>variable (variable)<br><br>Taxonomies: Product Visibility: exclude-from-catalog (exclude-from-catalog)<br>exclude-from-search (exclude-from-search)<br>featured (featured)<br>outofstock (outofstock)<br>rated-1 (rated-1)<br>rated-2 (rated-2)<br>rated-3 (rated-3)<br>rated-4 (rated-4)<br>rated-5 (rated-5)<br><br>Connected to WooCommerce.com: –<br>Enforce Approved Product Download Directories: ?<br>HPOS feature enabled: ?<br>Order datastore: Automattic\WooCommerce\Internal\DataStores\Orders\OrdersTableDataStore<br>HPOS data sync enabled: – Logging<br><br>Enabled: ?<br>Handler: Automattic\WooCommerce\Internal\Admin\Logging\LogHandlerFileV2<br>Retention period: 30 giorni<br>Level threshold: –<br>Log directory size: 568 KB WC Pages<br><br>Shop base: #11 - /negozio/<br>Carrello: #12 - /carrello/ - Contiene il blocco woocommerce/cart<br>Pagamento: #13 - /pagamento/ - Contiene il blocco woocommerce/checkout<br>Il mio account: #14 - /mio-account/<br>Termini e condizioni: ? La pagina non è impostata Theme<br><br>Name: Hello Elementor<br>Version: 3.3.0<br>Author URL: https://elementor.com/?utm_source=wp-themes&utm_campaign=author-uri&utm_medium=wp-dash<br>Child Theme: ? – Se stai modificando WooCommerce o un tema genitore che non hai costruito personalmente<br>ti consigliamo di utilizzare un tema child. Vedi: Come creare un tema child<br><br>Theme type: Tema classico<br>WooCommerce Support: ? 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    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support shahzeen(woo-hc)

    (@shahzeenfarooq)

    Hi there!

    I’ve tried to replicate the issue on your site, and everything appears to be working fine on my end. When I add a product to the cart, it remains there and does not automatically remove, as shown in this screenshot: [link to screenshot].

    To verify, has the issue been resolved, or are you still facing it? If you’re still experiencing the issue, it could be related to cache. Please try clearing your browser cache or use another browser to see if the issue persists.

    If you’re still facing the same issue, could you provide a video showing the problem on your end? You can use tools like Loom or Awesome Screenshot to record the video.

    Additionally, could you please check if you see any error messages in the browser console when the product is added to the cart and removed? Here’s a guide on how to open the browser console: [link to guide].

    Also, please share any Fatal error logs (if any) under WooCommerce > Status > Logs.

    Thank you

    Thread Starter laje87

    (@laje87)

    Hi

    i resolve yesterday afert a long day of trying. I do a scan and my index.php file was compromise. I reset the file and everything works fine. I forgot to update this 3ad. Sorry about that!

    Plugin Support Zubair Zahid (woo-hc)

    (@doublezed2)

    Hello laje87,

    Thank you for your reply.

    I am glad to know that you have resolved the issue.
    I appreciate you for sharing the solution here.

    Have a great day!

Viewing 3 replies - 1 through 3 (of 3 total)
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