Empty cart after order

Hi,

Can you tell me a bit more about your checkout flow.

Are you billing your customers after checkout? If so, how are you doing this?

Typically if you are using a plugin to invoice a customer, the plugin is going to have an email it sends with a link to my-account and a way to pay an existing order, be that an order created at checkout but unpaid, or an order just created via a cron job as with a payment plan.

Cheers!

I take phone orders sometimes. To facilitate this, I go into woocommerce and create a new order then send them the order information to pay. They click the link to pay for the order which sends them to the site. Then click the pay with paypal button to go to paypal which takes their credit card info. Then comes back to the site with “Cart Empty”. Nothing has been charged. They just don’t seem to be able to pay for the order.

Hi,

Thank you for clarifying. It sounds like you are adding an order manually. The emai with the link that says Pay for this order links them back to the site successfully.

Link to image: https://cld.wthms.co/fGXt0u

You are saying that when the customer pays for the item with PayPal that the transaction does not go through and they are brought back to the site.

Just for reference, the cart is not a part of this process, in fact there could be items in the cart that have nothing to do with the order being paid for. What is being paid for is an order.

The URL that you are taken to from the email should look like this.

https://yourwebsite.blog/checkout/order-pay/498309/?pay_for_order=true&key=wc_order_VYyyzYT72Hpce

The page should say Pay for order like this.

Link to image: https://cld.wthms.co/4FgZn0

Can you confirm that this is true on your site?

If so, then the issue sounds like it has to do with PayPal and not WooCommerce. If you are taken to the PayPal site and then sent back to your store without payment being taken, the reason for that should be on the PayPal side. Can you check for any orders, failed or otherwise, on the PayPal side.

Can you also check the orders in your store and see if the order notes were updated at all? Anything about failed payments, or IPN not working, or are the order notes not reflecting that anything happened?

Without hearing back from you, my educated guess is that something on the PayPal side is not working, which they would be able to help you with. The other thing that could be happening is that either the theme or a plugin is conflicting and what is being sent to PayPal is not quite right. But this is just guessing before seeing your answers to the above questions and troubleshooting.

Cheers!