EMPTY CART

  • Resolved car1

    (@car1)


    5 years, 1 month ago

    hello please could you help me with the following problem

    Since the last woocommerce update, the cart stopped updating, that is, it does not allow me to add products that are automatically deleted.
    Sometimes it allows me to add, but when the payment process is done, the products remain in the cart. for them to be deleted, I must update the browser, but when I want to buy again, it starts again to remove only the items

    I have already consulted with the WooCommerce forum and they tell me that it is probably the template or the cache plugin,

    Check with the developer of the template my sites use. Woodmark and they tell me that for their part they have already carried out the tests and that they have deactivated all the add-ons of my site and that the problem persists and that they have even tried with a default showcase template and the problem persists. They tell me that it is very likely that it is the cache plugin that is causing some conflict. I have deactivated the LiteSpeed ??Cache pluguin but the problem persists in my 2 sites.

    I have tried from several PCs but the problem is the same everywhere, the cart is not updated.

    first does not allow to add
    After trying so much, products that you had already added appear and appear. Then, when the payment process is finished, the products continue in the cart icon, I must update the browser so that they are removed later when I want to make another purchase, the problem starts again, the items I add are removed only.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 16 total)
  • Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Could you please provide the report number ?

    Best regards,

    Thread Starter car1

    (@car1)

    hello attached the report

    Hello,

    We have tested the issue on the default theme Storefront and we see the same problem
    https://prnt.sc/qtw5tq and
    https://prnt.sc/qtv071
    and it means that our theme does not cause the problem.

    The reason may be the plugin conflict or cache.

    Best Regards

    Hello, thank you very much for answering

    I’m glad you noticed the problem on my site.

    the novelty in the two sites the same thing happens and I have deactivated the cache plugin and I continue with the same problem, I have consulted in the woocommerce forum and they tell me that it can be the template or the cache, could you please help me? I? from woocommerce they say that the last update is working well and that the cart depends on the template being compactable. I don’t know how to solve the cache problem.

    Hello,

    If the problem occurs on the default theme it means that our theme does not cause the problem or influence. The cache may work on the server as well, please contact the host support on the cache settings of the server.

    Best Regards

    Attached link of the capture report
    https://marcasdepago.com/wp-content/uploads/2020/01/carvacio.jpg

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I didn’t see the report number in your reply.

    https://www.litespeedtech.com/support/wiki/lib/exe/fetch.php/litespeed_wiki:cache:lscwp:lscwp-environmentreport2.png

    it should have a 8 digital letter such as this, please provide us this number.

    Best regards,

    Thread Starter car1

    (@car1)

    hello attached the report of the author of the topic,
    please check the link

    https://prnt.sc/qtw5tq
    https://prnt.sc/qtv071
    https://marcasdepago.com/wp-content/uploads/2020/01/carvacio.jpg

    According to the subject author’s report, he tells me that it is probably a cache problem
    because you have already tried with the default storenfront theme and it keeps the same error.
    Could you help me with this news that is happening on my site since woocommerce launched the latest update?
    please

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    I think you misunderstood my question.

    Please check this screenshot

    https://www.litespeedtech.com/support/wiki/lib/exe/fetch.php/litespeed_wiki:cache:lscwp:lscwp-environmentreport2.png

    you will see

    Report number : XXXXXXXX

    that after report number , there is a 8-characters text , Please provide this text

    Plugin Support LiteSpeed Lisa

    (@lclarke)

    @car1

    In case you don’t know how to find that, navigate to LiteSpeed Cache > Report, press the Send to LiteSpeed button, make note of the “Report Number”, and post it here so we can look up the report on our end.

    Thread Starter car1

    (@car1)

    hello I send you the requested

    Thanks for your time and patience.

    Número de informe: ZFDWHQHO

    Fecha de informe: 01/28/2020 19:10:49

    Thread Starter car1

    (@car1)

    hello I attach the information of my other site since in the 2 websites the same problem occurs to me

    site https://www.marcasdepagos.com
    Número de informe de LiteSpeed
    Número de informe: GKTWFTCH

    Fecha de informe: 01/28/2020 19:16:28

    site https://www.marcasdepago.com
    Número de informe: ZFDWHQHO

    Fecha de informe: 28/01/2020 19:10:49

    For more information, I can provide access to my site through
    DoLogin Security

    I am waiting for your order

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    Please try disable object cache , and see how it goes.

    Best regards,

    Thread Starter car1

    (@car1)

    hello I have already tried the store with the pluguin deactivated as you indicate.

    The store already allows you to add products, but when the payment process is done, the items are not removed from the cart, I must update the page so that they are removed.
    When I want to make another purchase, it only allows me to add 1 item, I must leave the user account and re-login to allow me to add more items.

    And the problem is repeated after the payment process, it only allows me to add 1 item.

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    You mean you disabled the entire LSCWP or only the object cache ?

    Best regards,

    Thread Starter car1

    (@car1)

    The entire LiteSpeed ??Cache plugin has been deactivated. Could you tell me what the cache object is?

    Thread Starter car1

    (@car1)

    hi

    Plugin Support qtwrk

    (@qtwrk)

    Hi,

    The entire LiteSpeed ??Cache plugin has been deactivated.

    If you have completely disabled LSCWP, yet still having the issue , then the cause is not coming from LSCWP but something else.

    Could you tell me what the cache object is?

    It’s a feature of LSCWP , will store some object into memcached or redis for faster access, we’ve seen in some case this caused issue with wooc , depends on theme , but since you have disabled LSCWP , then this is not the case.

    Best regards,

    Thread Starter car1

    (@car1)

    Hi

    Thank you for your response, but all the authors that I have said that the possible cause is the cache. I informed the hosting provider that his server works with speed cache and he tells me that, for his part, it is okay to contact me with the author of the pluguin.

    Could you tell me how I set up the pluguin so that the cart and payment account pages are not cached? Please

    I would be very grateful if you could help me with this information.

Viewing 15 replies - 1 through 15 (of 16 total)
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