Empty/Blank blog and admin pages

  • Resolved jason559

    (@jason559)


    1 year, 6 months ago

    Sometime overnight, our site stopped loading. When using “view source” it is blank, no output. I’ve disabled all plugins, changed the theme, but no difference.

    Updated WP to 6.2.1, when I could access the admin, but now that is also showing blank/error 500.

    I’m at a loss of what to do at this point. I have a SQL database backup and all our content is still there (thankfully!). Increased memory via PHP, no change.

    I’ve added this:
    define( ‘WP_DEBUG’, true );
    define( ‘WP_DEBUG_DISPLAY’, false );
    define( ‘WP_DEBUG_LOG’, true );
    But no log file is saved in wp-content folder.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi @jason559

    It could be due to some plugin conflict or something. But as you mentioned that it just happened overtime when you were not doing (not updating any plugins) anything on the site, this may not be the case.

    Also, after updating the core the issue even got bigger as you were not able to access the backedn, so it gives certain hint that it might be some kind of conflict due to plugins or plugins/theme conflict with the core.

    I think it would be best to contact your hosting and maybe revert to last working backup. After that you could just update your plugins one by one and then core update, to pinpoint what could be causing the issue. I think contacting your hosting also maybe provide more information on the issue.

    Thread Starter jason559

    (@jason559)

    I’m using bitnami install via Amazon lightsail, so no support from the provider, unfortunately.

    Thread Starter jason559

    (@jason559)

    It turned out to be a malware hack and trying to load a .mo file. Will look into recovering from hacked site articles.

Viewing 3 replies - 1 through 3 (of 3 total)
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